I had actually been seeking a work functioning from house for a while and also was about to surrender. A lot of ‘function from home’ tasks that you find on the internet appear to be some form of pyramid or ‘begin your very own company’ scheme. Paying a signing up with fee or acquiring their items for you to sell on? No thanks!

One day I made a decision to have another little look and also found The Conversation Store. I saw the “Live Chat Agent” task on their jobs page and also, after reviewing the summary, a big wave of happiness came me. Not just did I suit their requirements to a tee (thorough learner with an analytical mind, solid ability to multi-task, high degrees of organisation social media jobs around me and a typing speed above 80 words per min), it additionally felt like a job that I would truly enjoy to do!

I used straight away! I patiently waited for a reply but, to my surprise, I had not been waiting long in any way.

Amy, a Team Supervisor at The Conversation Store, emailed me as well as supplied me a ‘Live Conversation Interview’; following on from the preliminary application inquiries, this is the first stage of the employment procedure.

I was instead thrilled as I had never ever experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Shop’s website. I opened my internet browser, went to The Chat Shop homepage and just clicked the live conversation tab. I had come to my interview.

After presenting myself to a representative that was managing conversation at the time, I was rapidly moved to Amy, that prepared and waiting to start my meeting.

My interview started like any other: we introduced ourselves as well as had a little of a casual inviting chat (that made me really feel at ease). After that it was on to the major interview. What was unusual was the truth that the conversation was really comparable to a face-to-face interview, except it was through live conversation!

The concerns were about my previous experience, why I was applying for the job, just how I would certainly take care of particular circumstances and also my understanding of The Chat Shop as well as their solutions.

Amy was aiming to disclose my strengths and weaknesses to determine whether I can satisfy the high expectations that they establish. She would like to know where I would require a little extra training and where I could bring brand-new skills to the group.

Why I desired the position was also really crucial obviously. Although much of our team is spread out across the UK, The Chat Store is certainly a close knit team with large passions. Each one of us is an important part of supplying the outcomes that we provide for clients.

Requirements, such as my keying rate, were tested also obviously. Having to convert multiple site site visitors whilst supplying client complete satisfaction means that you have to think as well as type quick.

Amy also offered me the chance to ask any questions that I had, as well as she addressed them extensively. I enjoyed as well as wishing that I succeeded in my live chat meeting!

As you have actually most likely guessed (by me writing this blog post) I did do well in my initial meeting for the online conversation task. I was invited to the following stage of the application process– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this far yet I was also very nervous! Thankfully the telephone interview was not as terrifying as I when assumed and also it was extra laid-back than formal.

I obtained asked about my hobbies, what I like to do in my extra time and also a few concerns concerning the Live Chat Representative position. I additionally had some feedback on my ‘Live Chat Interview’, which was wonderful to listen to.

A great deal of the questions that Joe asked were about my personality. Joe said that getting on with everyone and becoming a part of The Conversation Shop household was an extremely essential variable.

It was an enjoyment to talk on the phone to my possible future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … and I accepted with excellent satisfaction, naturally. I mored than the moon as well as I still am!

When I had accepted the deal I was emailed the contracts that needed to be authorized electronically (just how amazing is that), my working hours, what group I would remain in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted around 2 hrs as well as he discussed whatever I needed to learn about the “Live Chat Agent” position. I made certain to make great deals of notes in my notebook as it is a great deal to absorb.

I was then given the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid during the process) and also various other information I required to find out about the training process consisting of specifically what would occur. John was a satisfaction to speak with and also I felt comfortable chatting to him as he stated he would certainly be there for any queries I may have if I am ever uncertain or stuck.


I have had a negative bout of disease, which meant I was not able to start my training when organized. Thankfully The Chat Store are a bunch of fantastic individuals that are patiently waiting for me to be well enough once again. I have never understood such a recognizing firm and also I feel privileged to be utilized by them.

Equally as I was about to surrender my task search, I stumbled across The Chat Store. I’m eagerly awaiting healing and beginning my training. Ideally I shall be a completely fledged live chat agent quickly … watch this space, my following blog post will certainly inform you all about my trip with the training process.