I had been trying to find a work functioning from home for some time and was about to surrender. The majority of ‘function from home’ tasks that you locate on the internet seem to be some kind of pyramid or ‘begin your very own business’ system. Paying a signing up with charge or getting their items for you to sell on? No many thanks!
Eventually I decided to have another little look and also found The Chat Store. I saw the “Live Conversation Representative” job on their careers web page and, after reviewing the description, a big wave of happiness came me. Not just did I suit their demands to a tee (careful learner with an inquisitive mind, solid capacity to multi-task, high levels of organisation social media jobs austin as well as a typing speed above 80 words per min), it additionally looked like a job that I would really love to do!
I applied straight away! I patiently waited for a reply but, to my shock, I had not been waiting long in any way.
Amy, a Team Supervisor at The Conversation Shop, emailed me and also supplied me a ‘Live Chat Meeting’; following on from the preliminary application concerns, this is the first stage of the employment process.
I was rather thrilled as I had actually never ever experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Store’s web site. I opened my web browser, went to The Chat Shop homepage as well as simply clicked the live chat tab. I had reached my meeting.
After presenting myself to an agent that was taking care of conversation at the time, I was swiftly moved to Amy, who was ready and waiting to start my interview.
My meeting started like any other: we introduced ourselves as well as had a bit of an informal welcoming chat (which made me really feel secure). After that it was on to the main interview. What was weird was the truth that the conversation was really similar to an in person interview, other than it was by means of live chat!
The questions were about my previous experience, why I was making an application for the job, just how I would certainly deal with specific circumstances as well as my understanding of The Conversation Store and also their services.
Amy was aiming to disclose my strengths and also weak points to determine whether I might fulfill the high assumptions that they set. She needed to know where I would certainly need a little extra training as well as where I can bring brand-new talents to the group.
Why I desired the position was additionally very crucial obviously. Although much of our team is spread out throughout the UK, The Chat Store is definitely a close knit team with huge aspirations. Each one of us is an integral part of providing the results that we do for customers.
Demands, such as my inputting speed, were checked as well naturally. Having to convert several site site visitors whilst offering client satisfaction suggests that you need to assume as well as kind quick.
Amy also offered me the possibility to ask any type of concerns that I had, as well as she addressed them completely. I mored than happy as well as wishing that I succeeded in my live chat meeting!
As you’ve probably thought (by me writing this post) I did do well in my initial meeting for the live conversation task. I was invited to the next stage of the application process– a telephone meeting with Amy and one of The Chat Store’s Co-Founders, Joe.
This is the last stage of their recruitment process and also I was proud that I had got this much yet I was likewise really nervous! Thankfully the telephone meeting was not as frightening as I once believed as well as it was more laid-back than official.
I got asked about my leisure activities, what I such as to do in my spare time as well as a few inquiries concerning the Live Conversation Agent setting. I also had some responses on my ‘Live Chat Interview’, which was wonderful to hear.
A great deal of the concerns that Joe asked had to do with my individuality. Joe claimed that moving on with everybody and also becoming a part of The Conversation Shop family members was a very important variable.
It was an enjoyment to speak on the phone to my potential future managers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the placement … and also I accepted with excellent pleasure, obviously. I was over the moon and I still am!
When I had actually accepted the offer I was emailed the contracts that needed to be signed digitally (exactly how cool is that), my working hours, what team I would remain in and all of my log-in details ready for my training.
Not long after this I had a telephone call with John– my Team Leader. This phone called lasted around 2 hrs and also he described everything I required to understand about the “Live Chat Agent” placement. I made sure to make lots of notes in my note pad as it is a great deal to absorb.
I was then offered the days of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the process) as well as various other details I needed to learn about the training procedure consisting of exactly what would certainly take place. John was a pleasure to speak with and also I felt comfortable talking to him as he said he would be there for any inquiries I might have if I am ever uncertain or stuck.
I have had a bad spell of ill health, which implied I was not able to start my training when prepared. The Good News Is The Chat Store are a bunch of fantastic people that are patiently awaiting me to be all right once more. I have never ever understood such an understanding company as well as I feel fortunate to be utilized by them.
Equally as I will surrender my work search, I came across The Conversation Store. I’m excitedly awaiting recovering and beginning my training. With any luck I will be a completely fledged online chat agent soon … watch this room, my next blog post will tell you everything about my journey via the training process.