I had been trying to find a work working from residence for some time and also was about to surrender. Many ‘function from home’ work that you discover online appear to be some type of pyramid or ‘start your very own business’ plan. Paying a joining fee or purchasing their products for you to sell on? No many thanks!

Someday I chose to have another little appearance as well as found The Conversation Store. I saw the “Live Chat Agent” job on their professions page as well as, after checking out the summary, a huge wave of happiness came me. Not only did I fit their demands to a tee (careful learner with an investigative mind, strong capability to multi-task, high degrees of organisation social media jobs australia gumtree as well as an inputting rate over 80 words per minute), it also seemed like a task that I would actually like to do!

I used straight away! I patiently waited for a reply yet, to my shock, I had not been waiting long at all.

Amy, a Group Supervisor at The Conversation Store, emailed me and also offered me a ‘Live Chat Interview’; complying with on from the initial application concerns, this is the first stage of the employment procedure.

I was rather excited as I had actually never ever experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Store’s website. I opened my web browser, went to The Conversation Store homepage and also simply clicked the real-time chat tab. I had arrived at my interview.

After presenting myself to an agent that was handling chat at the time, I was rapidly moved to Amy, who prepared and also waiting to begin my meeting.

My meeting started like any other: we presented ourselves and also had a little bit of an informal welcoming chat (that made me feel comfortable). Then it was on to the major meeting. What was odd was the truth that the conversation was extremely similar to an in person meeting, except it was through live chat!

The questions had to do with my previous experience, why I was applying for the work, exactly how I ‘d handle specific circumstances and also my understanding of The Conversation Shop and their services.

Amy was wanting to expose my staminas and also weak points to figure out whether I can fulfill the high assumptions that they set. She would like to know where I would require a little extra training as well as where I might bring new talents to the team.

Why I desired the placement was likewise very essential obviously. Although much of our group is spread throughout the UK, The Chat Shop is definitely a close knit team with huge ambitions. Every one people is an indispensable part of providing the outcomes that we provide for clients.

Demands, such as my inputting rate, were checked as well naturally. Having to transform multiple web site visitors whilst supplying consumer contentment indicates that you have to think as well as type quickly.

Amy also provided me the chance to ask any concerns that I had, as well as she answered them completely. I enjoyed as well as really hoping that I did well in my live chat meeting!

As you have actually possibly guessed (by me writing this post) I did succeed in my initial interview for the live conversation work. I was welcomed to the following stage of the application process– a telephone meeting with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this far yet I was likewise really worried! Luckily the telephone interview was not as frightening as I as soon as believed and also it was extra casual than official.

I got asked about my leisure activities, what I like to do in my leisure as well as a few concerns regarding the Live Conversation Representative placement. I likewise had some comments on my ‘Live Chat Interview’, which was excellent to listen to.

A great deal of the inquiries that Joe asked had to do with my personality. Joe claimed that moving on with everyone and also ending up being a part of The Chat Store household was a very crucial factor.

It was an enjoyment to speak on the phone to my potential future bosses as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the placement … as well as I accepted with great satisfaction, obviously. I mored than the moon as well as I still am!

Once I had approved the offer I was emailed the contracts that required to be signed digitally (exactly how amazing is that), my functioning hours, what team I would remain in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Group Leader. This call lasted around 2 hrs and he clarified every little thing I required to understand about the “Live Chat Representative” setting. I made sure to make lots of notes in my notebook as it is a lot to take in.

I was after that given the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the process) and also various other details I required to find out about the training procedure including specifically what would certainly occur. John was a satisfaction to speak with as well as I felt comfy talking to him as he stated he would be there for any kind of questions I may have if I am ever before not sure or stuck.


I have had a bad round of ill health, which meant I was not able to start my training when set up. Luckily The Chat Shop are a bunch of remarkable people who are patiently waiting for me to be all right once more. I have never understood such a comprehending company and also I feel privileged to be employed by them.

Equally as I will give up my task search, I stumbled across The Conversation Store. I’m eagerly waiting for recovering and beginning my training. With any luck I will be a completely fledged real-time chat agent soon … watch this room, my next post will tell you everything about my journey through the training procedure.