I had actually been searching for a work working from house for some time and was about to surrender. Most ‘function from house’ tasks that you discover on the internet appear to be some kind of pyramid or ‘begin your own company’ plan. Paying a signing up with charge or acquiring their products for you to sell on? No thanks!

Someday I determined to have another little appearance and also encountered The Chat Shop. I saw the “Live Chat Agent” job on their professions web page and also, after checking out the summary, a large wave of joy came over me. Not just did I suit their demands to a tee (precise learner with an inquisitive mind, strong capacity to multi-task, high levels of organisation social media jobs beauty industry as well as a keying speed over 80 words per min), it likewise appeared like a job that I would really like to do!

I applied straight away! I patiently waited for a reply yet, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Chat Shop, emailed me and supplied me a ‘Live Conversation Meeting’; complying with on from the first application questions, this is the initial stage of the employment process.

I was instead thrilled as I had never ever experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Chat Shop’s website. I opened my browser, went to The Conversation Shop homepage and just clicked the online chat tab. I had gotten to my meeting.

After introducing myself to an agent that was managing chat at the time, I was quickly moved to Amy, who prepared and also waiting to start my meeting.

My interview began like any other: we introduced ourselves as well as had a little bit of a casual welcoming conversation (which made me feel comfortable). Then it was on to the primary meeting. What was strange was the fact that the conversation was really comparable to a face-to-face meeting, except it was through live chat!

The questions had to do with my previous experience, why I was obtaining the job, just how I ‘d handle specific situations and also my understanding of The Chat Store as well as their solutions.

Amy was wanting to reveal my strengths and also weaknesses to establish whether I can meet the high expectations that they establish. She wanted to know where I would need a little additional training and where I could bring new abilities to the team.

Why I wanted the position was also extremely important certainly. Although much of our team is spread across the UK, The Chat Store is certainly a close weaved group with large passions. Each one of us is an essential part of delivering the results that we provide for clients.

Requirements, such as my typing speed, were tested also naturally. Needing to convert multiple web site visitors whilst supplying customer complete satisfaction implies that you have to assume and type fast.

Amy additionally gave me the opportunity to ask any concerns that I had, and also she addressed them extensively. I enjoyed and wishing that I did well in my real-time chat meeting!

As you’ve probably guessed (by me writing this article) I did do well in my preliminary meeting for the live conversation job. I was welcomed to the next phase of the application procedure– a telephone interview with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this far however I was additionally really nervous! Thankfully the telephone interview was not as frightening as I when thought as well as it was a lot more informal than official.

I got asked about my hobbies, what I like to do in my leisure as well as a few questions concerning the Live Conversation Agent placement. I likewise had some comments on my ‘Live Chat Meeting’, which was wonderful to listen to.

A lot of the inquiries that Joe asked had to do with my individuality. Joe said that proceeding with everybody and also coming to be a part of The Conversation Shop family members was a really crucial variable.

It was an enjoyment to talk on the phone to my possible future managers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the position … and also I approved with excellent pleasure, obviously. I was over the moon as well as I still am!

Once I had actually accepted the deal I was emailed the agreements that required to be signed digitally (exactly how great is that), my working hours, what group I would be in and all of my log-in information all set for my training.

Not long after this I had a call with John– my Team Leader. This phone called lasted around 2 hours and also he discussed every little thing I required to understand about the “Live Chat Agent” placement. I saw to it to make great deals of notes in my note pad as it is a great deal to absorb.

I was after that provided the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the process) as well as various other information I required to learn about the training procedure including exactly what would certainly occur. John was an enjoyment to talk with and also I really felt comfy chatting to him as he stated he would certainly be there for any type of queries I may have if I am ever unclear or stuck.


I have had a bad spell of illness, which implied I was unable to start my training when set up. Fortunately The Chat Shop are a number of terrific individuals that are patiently waiting for me to be well enough once more. I have never ever understood such an understanding company and also I feel privileged to be used by them.

Just as I will give up my work search, I came across The Conversation Store. I’m eagerly waiting for healing as well as beginning my training. Hopefully I will be a fully fledged online chat representative soon … watch this room, my following blog post will certainly tell you everything about my journey through the training procedure.