I had been trying to find a work working from home for some time as well as was about to surrender. The majority of ‘function from residence’ work that you locate on-line seem to be some form of pyramid or ‘start your very own company’ plan. Paying a joining fee or buying their items for you to sell on? No many thanks!

Eventually I decided to have an additional little appearance as well as stumbled upon The Chat Shop. I saw the “Live Chat Representative” work on their occupations page and also, after reviewing the description, a large wave of joy came by me. Not only did I suit their needs to a tee (thorough student with an inquisitive mind, strong ability to multi-task, high levels of organisation social media jobs essex as well as a typing rate over 80 words per min), it additionally felt like a task that I would actually enjoy to do!

I used instantly! I patiently waited for a reply however, to my shock, I had not been waiting long at all.

Amy, a Group Manager at The Conversation Store, emailed me and also used me a ‘Live Chat Interview’; adhering to on from the initial application inquiries, this is the initial stage of the recruitment procedure.

I was rather excited as I had actually never experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my interview using The Chat Shop’s site. I opened my internet browser, went to The Chat Store homepage as well as just clicked the online conversation tab. I had actually gotten to my interview.

After introducing myself to a representative that was handling conversation at the time, I was rapidly moved to Amy, that was ready and waiting to begin my interview.

My interview started like any other: we presented ourselves and had a bit of a casual inviting conversation (that made me really feel comfortable). Then it was on to the major interview. What was strange was the fact that the conversation was really comparable to a face-to-face meeting, other than it was through live conversation!

The questions were about my previous experience, why I was looking for the task, exactly how I ‘d take care of particular situations as well as my expertise of The Conversation Store and also their solutions.

Amy was wanting to disclose my strengths and also weak points to figure out whether I can meet the high expectations that they establish. She would like to know where I would require a little added training and also where I could bring new talents to the team.

Why I desired the placement was additionally very crucial naturally. Although much of our team is spread throughout the UK, The Chat Shop is definitely a close weaved team with large ambitions. Each and every one of us is an essential part of supplying the outcomes that we do for customers.

Demands, such as my keying rate, were checked as well certainly. Needing to transform numerous internet site visitors whilst giving client satisfaction indicates that you need to think as well as type fast.

Amy additionally gave me the chance to ask any concerns that I had, and also she addressed them thoroughly. I was happy and hoping that I did well in my online conversation interview!

As you’ve probably guessed (by me creating this blog post) I did do well in my first meeting for the live conversation task. I was welcomed to the following phase of the application process– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this much yet I was also extremely nervous! The good news is the telephone meeting was not as terrifying as I when assumed and also it was extra casual than official.

I got asked about my pastimes, what I such as to do in my extra time as well as a few inquiries concerning the Live Conversation Representative setting. I likewise had some responses on my ‘Live Conversation Meeting’, which was excellent to listen to.

A great deal of the inquiries that Joe asked had to do with my personality. Joe stated that proceeding with everyone and becoming a part of The Chat Shop family was a really essential variable.

It was an enjoyment to speak on the phone to my potential future bosses as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the setting … and I approved with wonderful satisfaction, of course. I was over the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the contracts that required to be signed electronically (exactly how amazing is that), my working hours, what group I would certainly be in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted about 2 hours as well as he described everything I needed to find out about the “Live Chat Agent” placement. I saw to it to make lots of notes in my note pad as it is a whole lot to absorb.

I was then provided the days of when my training would begin (training lasts around 3 weeks and we’re paid during the process) and various other information I needed to understand about the training process including precisely what would occur. John was a pleasure to talk to and also I felt comfortable talking to him as he stated he would certainly be there for any questions I might have if I am ever unsure or stuck.


I have had a poor bout of illness, which suggested I was not able to start my training when arranged. The Good News Is The Chat Store are a bunch of remarkable people who are patiently waiting for me to be well enough once again. I have never ever recognized such a comprehending firm and I really feel privileged to be utilized by them.

Equally as I will quit my task search, I came across The Conversation Shop. I’m eagerly waiting for recovering and beginning my training. With any luck I will be a completely fledged live chat agent soon … watch this area, my next article will inform you everything about my journey through the training process.