I had been trying to find a work working from residence for a while and was about to surrender. Many ‘work from home’ jobs that you locate on the internet appear to be some kind of pyramid or ‘begin your own business’ scheme. Paying a signing up with fee or purchasing their items for you to sell on? No thanks!

Eventually I decided to have an additional little appearance as well as encountered The Conversation Store. I saw the “Live Chat Agent” work on their careers web page and, after reviewing the summary, a huge wave of joy came me. Not only did I fit their requirements to a tee (meticulous student with an inquisitive mind, solid ability to multi-task, high levels of organisation social media jobs hertfordshire as well as a keying speed above 80 words per min), it additionally felt like a work that I would truly enjoy to do!

I used instantly! I patiently waited for a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Chat Store, emailed me as well as offered me a ‘Live Conversation Interview’; complying with on from the initial application inquiries, this is the initial stage of the recruitment process.

I was rather excited as I had actually never experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Store’s website. I opened my web browser, went to The Chat Shop homepage and just clicked the online chat tab. I had gotten to my meeting.

After introducing myself to a representative that was taking care of conversation at the time, I was rapidly transferred to Amy, that prepared as well as waiting to start my meeting.

My interview began like any other: we introduced ourselves and also had a bit of a laid-back inviting conversation (which made me feel comfortable). Then it was on to the main interview. What was unusual was the reality that the conversation was very similar to a face-to-face meeting, except it was via live chat!

The questions had to do with my previous experience, why I was making an application for the task, how I would certainly manage certain situations as well as my knowledge of The Chat Store as well as their services.

Amy was seeking to disclose my staminas and weak points to figure out whether I might satisfy the high assumptions that they set. She needed to know where I would require a little extra training and where I could bring brand-new skills to the group.

Why I wanted the setting was additionally very crucial obviously. Although much of our group is spread throughout the UK, The Conversation Store is definitely a close weaved team with big ambitions. Each and every one of us is an integral part of providing the results that we do for customers.

Requirements, such as my keying speed, were checked as well of course. Needing to convert multiple web site site visitors whilst providing client satisfaction indicates that you have to believe as well as kind quickly.

Amy likewise gave me the chance to ask any questions that I had, and she answered them extensively. I enjoyed and wishing that I did well in my online chat interview!

As you’ve possibly presumed (by me composing this post) I did do well in my preliminary meeting for the live chat job. I was invited to the following phase of the application procedure– a telephone meeting with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far but I was likewise really worried! Thankfully the telephone interview was not as terrifying as I as soon as thought as well as it was much more informal than formal.

I got asked about my pastimes, what I like to do in my extra time and also a few questions concerning the Live Conversation Representative setting. I also had some feedback on my ‘Live Conversation Meeting’, which was great to listen to.

A lot of the concerns that Joe asked were about my character. Joe stated that getting on with everyone as well as becoming a part of The Conversation Shop family members was an extremely crucial variable.

It was a satisfaction to talk on the phone to my prospective future employers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the position … and also I approved with excellent pleasure, of course. I was over the moon and I still am!

When I had actually approved the offer I was emailed the contracts that required to be signed electronically (exactly how awesome is that), my working hours, what team I would certainly be in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted around 2 hrs and he explained whatever I required to find out about the “Live Conversation Agent” placement. I saw to it to make lots of notes in my notebook as it is a great deal to take in.

I was then offered the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also other information I required to find out about the training process including precisely what would happen. John was a pleasure to talk with as well as I felt comfortable talking to him as he stated he would be there for any type of queries I may have if I am ever before unclear or stuck.


I have had a poor round of ill health, which implied I was not able to begin my training when arranged. Luckily The Chat Store are a bunch of terrific people that are patiently waiting for me to be well enough once again. I have actually never ever recognized such a recognizing business as well as I feel privileged to be used by them.

Equally as I will give up my work search, I came across The Chat Shop. I’m excitedly waiting for recovering and beginning my training. Hopefully I shall be a fully fledged live conversation agent soon … enjoy this space, my following blog post will inform you all about my journey through the training procedure.