I had actually been seeking a job working from home for a while and also was about to give up. Most ‘function from house’ jobs that you find on the internet seem to be some kind of pyramid or ‘start your very own company’ system. Paying a joining charge or acquiring their products for you to sell on? No many thanks!

Someday I made a decision to have another little look and also discovered The Chat Shop. I saw the “Live Conversation Representative” job on their occupations web page and also, after reading the summary, a huge wave of happiness came me. Not only did I suit their needs to a tee (careful learner with an analytical mind, strong ability to multi-task, high levels of organisation social media jobs in albany and a typing speed above 80 words per min), it likewise looked like a job that I would truly enjoy to do!

I applied instantly! I patiently awaited a reply however, to my shock, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Chat Store, emailed me and used me a ‘Live Chat Interview’; complying with on from the initial application inquiries, this is the initial stage of the employment procedure.

I was instead excited as I had actually never ever experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Store’s web site. I opened my internet browser, mosted likely to The Conversation Store homepage and also just clicked the online conversation tab. I had arrived at my interview.

After presenting myself to an agent that was taking care of chat at the time, I was promptly moved to Amy, that prepared as well as waiting to start my meeting.

My meeting began like any other: we presented ourselves as well as had a little of an informal inviting chat (that made me really feel comfortable). After that it was on to the primary interview. What was strange was the truth that the discussion was very similar to an in person interview, other than it was through live conversation!

The inquiries had to do with my previous experience, why I was obtaining the work, exactly how I would certainly take care of specific circumstances and my expertise of The Conversation Store as well as their solutions.

Amy was seeking to expose my toughness and also weaknesses to establish whether I can fulfill the high expectations that they establish. She wanted to know where I would require a little additional training and where I can bring new skills to the group.

Why I wanted the position was likewise very essential of course. Although much of our team is spread out throughout the UK, The Chat Shop is absolutely a close knit team with large aspirations. Every one people is an essential part of providing the outcomes that we provide for clients.

Requirements, such as my keying speed, were checked also obviously. Needing to transform multiple site visitors whilst offering customer contentment implies that you need to assume and also kind quickly.

Amy likewise gave me the possibility to ask any kind of concerns that I had, as well as she answered them thoroughly. I was happy and also really hoping that I did well in my online conversation interview!

As you’ve possibly presumed (by me writing this post) I did do well in my preliminary interview for the online chat task. I was invited to the next phase of the application process– a telephone meeting with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much yet I was likewise really anxious! Fortunately the telephone interview was not as frightening as I when believed and it was more informal than official.

I got asked about my pastimes, what I like to do in my extra time and also a couple of questions regarding the Live Chat Representative position. I also had some responses on my ‘Live Chat Meeting’, which was terrific to hear.

A great deal of the questions that Joe asked were about my individuality. Joe said that moving on with everybody and also coming to be a part of The Chat Shop household was an extremely crucial factor.

It was a satisfaction to talk on the phone to my potential future managers as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … as well as I approved with wonderful enjoyment, naturally. I mored than the moon as well as I still am!

As soon as I had actually approved the deal I was emailed the agreements that needed to be authorized digitally (just how awesome is that), my functioning hours, what team I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted around 2 hrs and he explained every little thing I needed to find out about the “Live Chat Agent” placement. I made certain to make lots of notes in my notebook as it is a great deal to take in.

I was after that given the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the procedure) and also various other details I required to understand about the training process consisting of exactly what would occur. John was a satisfaction to speak with and also I really felt comfortable chatting to him as he stated he would be there for any questions I might have if I am ever before not sure or stuck.


I have had a bad round of illness, which indicated I was unable to begin my training when set up. Fortunately The Chat Store are a bunch of fantastic people that are patiently awaiting me to be well enough again. I have never recognized such a comprehending business and also I really feel privileged to be used by them.

Equally as I will surrender my job search, I came across The Chat Store. I’m excitedly waiting for getting well as well as beginning my training. With any luck I shall be a completely fledged online chat agent quickly … enjoy this space, my next post will tell you all about my journey with the training process.