I had been trying to find a work working from home for some time and was about to quit. The majority of ‘function from home’ jobs that you find online appear to be some kind of pyramid or ‘start your very own company’ scheme. Paying a signing up with charge or purchasing their products for you to sell on? No thanks!

Someday I decided to have another little appearance and encountered The Conversation Shop. I saw the “Live Chat Agent” job on their occupations page as well as, after reading the summary, a large wave of joy came me. Not just did I fit their demands to a tee (careful student with a curious mind, strong ability to multi-task, high degrees of organisation social media jobs in brighton as well as a typing rate above 80 words per minute), it likewise felt like a task that I would truly like to do!

I applied immediately! I patiently awaited a reply however, to my surprise, I had not been waiting long in all.

Amy, a Team Manager at The Conversation Shop, emailed me and also provided me a ‘Live Chat Interview’; complying with on from the first application concerns, this is the initial stage of the recruitment process.

I was rather thrilled as I had never ever experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Store’s website. I opened my web browser, mosted likely to The Conversation Store homepage and also merely clicked the live chat tab. I had actually gotten to my interview.

After presenting myself to a representative that was taking care of conversation at the time, I was rapidly transferred to Amy, that prepared as well as waiting to begin my interview.

My meeting began like any other: we introduced ourselves as well as had a little bit of a laid-back inviting conversation (which made me really feel secure). After that it was on to the primary interview. What was weird was the fact that the discussion was very comparable to an in person meeting, other than it was via live conversation!

The concerns had to do with my previous experience, why I was making an application for the work, how I would certainly manage specific scenarios and also my expertise of The Chat Store as well as their services.

Amy was aiming to reveal my toughness and weak points to determine whether I could satisfy the high expectations that they set. She needed to know where I would need a little additional training and where I could bring new abilities to the team.

Why I desired the position was likewise very vital certainly. Although much of our group is spread across the UK, The Chat Store is definitely a close weaved group with large passions. Each and every one people is an essential part of providing the results that we provide for customers.

Demands, such as my keying speed, were tested as well obviously. Needing to convert several website site visitors whilst giving client fulfillment suggests that you have to think and also kind quick.

Amy also offered me the possibility to ask any questions that I had, as well as she addressed them completely. I enjoyed and also hoping that I did well in my online chat meeting!

As you’ve most likely guessed (by me composing this blog post) I did do well in my first meeting for the live chat task. I was welcomed to the next phase of the application procedure– a telephone interview with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far yet I was additionally really worried! Thankfully the telephone interview was not as terrifying as I once believed as well as it was much more informal than official.

I obtained asked about my leisure activities, what I such as to do in my extra time as well as a few concerns about the Live Chat Agent setting. I also had some responses on my ‘Live Chat Meeting’, which was fantastic to listen to.

A great deal of the inquiries that Joe asked were about my personality. Joe stated that moving on with everybody as well as coming to be a part of The Conversation Store family members was a very crucial variable.

It was a satisfaction to talk on the phone to my prospective future bosses as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the placement … and I approved with wonderful satisfaction, naturally. I was over the moon as well as I still am!

As soon as I had actually accepted the deal I was emailed the agreements that needed to be signed digitally (exactly how amazing is that), my working hrs, what team I would certainly be in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Group Leader. This phone called lasted around 2 hrs and also he described everything I needed to find out about the “Live Conversation Agent” position. I made sure to make great deals of notes in my notebook as it is a lot to absorb.

I was after that given the dates of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the process) and also other details I needed to find out about the training process including precisely what would certainly occur. John was an enjoyment to talk with and I really felt comfy talking to him as he claimed he would be there for any kind of questions I may have if I am ever uncertain or stuck.


I have had a negative spell of illness, which meant I was not able to start my training when set up. Thankfully The Chat Store are a lot of terrific people that are patiently waiting for me to be well enough again. I have never known such a comprehending firm and also I really feel fortunate to be employed by them.

Equally as I will quit my task search, I stumbled across The Conversation Shop. I’m excitedly waiting for recovering and also beginning my training. With any luck I will be a totally fledged online conversation representative soon … watch this room, my next post will certainly tell you everything about my journey with the training process.