I had actually been seeking a job working from home for some time and was about to surrender. Many ‘work from residence’ jobs that you discover online seem to be some kind of pyramid or ‘start your own business’ system. Paying a signing up with fee or acquiring their products for you to sell on? No many thanks!

Someday I chose to have one more little appearance as well as discovered The Chat Store. I saw the “Live Chat Agent” task on their careers web page as well as, after checking out the summary, a large wave of happiness came by me. Not just did I fit their needs to a tee (precise student with an inquisitive mind, solid capacity to multi-task, high degrees of organisation social media jobs in malad as well as an inputting rate above 80 words per min), it additionally seemed like a work that I would actually enjoy to do!

I applied immediately! I patiently awaited a reply but, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Manager at The Conversation Store, emailed me as well as offered me a ‘Live Chat Interview’; adhering to on from the initial application concerns, this is the initial stage of the recruitment procedure.

I was rather thrilled as I had actually never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Shop’s site. I opened my browser, mosted likely to The Chat Store homepage and simply clicked the live chat tab. I had actually come to my meeting.

After introducing myself to a representative that was managing chat at the time, I was quickly transferred to Amy, that prepared and waiting to begin my meeting.

My meeting started like any other: we presented ourselves and also had a little of a casual welcoming chat (that made me really feel at ease). After that it was on to the major interview. What was weird was the truth that the conversation was extremely comparable to an in person meeting, except it was via real-time chat!

The concerns were about my previous experience, why I was obtaining the job, how I ‘d handle certain scenarios and also my expertise of The Chat Store and also their solutions.

Amy was looking to reveal my staminas and weak points to establish whether I could fulfill the high expectations that they set. She wished to know where I would certainly need a little additional training and also where I can bring brand-new abilities to the group.

Why I wanted the placement was likewise very important of course. Although much of our group is spread throughout the UK, The Conversation Shop is certainly a close knit team with big ambitions. Every one people is an important part of delivering the results that we provide for customers.

Requirements, such as my keying rate, were tested as well obviously. Needing to convert several site visitors whilst providing customer contentment means that you need to assume as well as type fast.

Amy also gave me the chance to ask any type of concerns that I had, and she answered them thoroughly. I was happy as well as hoping that I succeeded in my online chat interview!

As you’ve possibly presumed (by me writing this post) I did do well in my first interview for the real-time conversation task. I was invited to the next phase of the application procedure– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this far yet I was additionally very worried! The good news is the telephone meeting was not as frightening as I as soon as assumed and also it was more informal than official.

I obtained asked about my hobbies, what I like to do in my spare time and a few questions about the Live Conversation Representative position. I additionally had some feedback on my ‘Live Conversation Meeting’, which was terrific to hear.

A lot of the inquiries that Joe asked had to do with my individuality. Joe claimed that moving on with everybody and also becoming a part of The Conversation Store family members was an extremely essential factor.

It was an enjoyment to talk on the phone to my potential future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the setting … and also I approved with excellent satisfaction, obviously. I was over the moon as well as I still am!

Once I had approved the deal I was emailed the agreements that required to be authorized electronically (how awesome is that), my working hours, what group I would certainly be in and all of my log-in information all set for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This phone called lasted about 2 hrs as well as he clarified every little thing I needed to know about the “Live Chat Agent” position. I ensured to make lots of notes in my notebook as it is a lot to take in.

I was after that given the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the process) as well as other details I needed to find out about the training procedure including specifically what would happen. John was a pleasure to speak with as well as I felt comfortable talking to him as he said he would be there for any type of inquiries I may have if I am ever unsure or stuck.


I have had a negative bout of ill health, which implied I was not able to start my training when prepared. Luckily The Conversation Shop are a bunch of remarkable people that are patiently waiting for me to be well enough again. I have never recognized such an understanding business and also I really feel fortunate to be employed by them.

Just as I will surrender my task search, I came across The Chat Store. I’m excitedly waiting for recovering and beginning my training. Hopefully I will be a fully fledged live chat representative quickly … view this space, my next article will certainly tell you everything about my trip through the training procedure.