I had actually been searching for a task working from residence for some time as well as was about to quit. The majority of ‘work from home’ jobs that you find online seem to be some kind of pyramid or ‘start your very own business’ plan. Paying a signing up with cost or acquiring their products for you to sell on? No many thanks!

Someday I determined to have an additional little appearance as well as discovered The Chat Shop. I saw the “Live Chat Agent” work on their careers web page and, after checking out the summary, a large wave of happiness came over me. Not only did I match their requirements to a tee (precise learner with an analytical mind, solid capability to multi-task, high levels of organisation social media jobs in palm springs and a typing rate above 80 words per minute), it also appeared like a work that I would actually like to do!

I applied straight away! I patiently awaited a reply but, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Manager at The Chat Store, emailed me as well as offered me a ‘Live Chat Meeting’; following on from the preliminary application questions, this is the initial stage of the recruitment process.

I was rather delighted as I had actually never ever experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Shop’s internet site. I opened my internet browser, went to The Conversation Store homepage as well as just clicked the online chat tab. I had come to my meeting.

After presenting myself to a representative that was handling conversation at the time, I was rapidly moved to Amy, that was ready as well as waiting to start my meeting.

My meeting started like any other: we presented ourselves and also had a little of a casual welcoming conversation (which made me really feel secure). After that it was on to the main meeting. What was weird was the truth that the conversation was very similar to an in person meeting, except it was through online conversation!

The questions were about my previous experience, why I was requesting the task, just how I ‘d handle certain scenarios and my knowledge of The Chat Shop as well as their services.

Amy was aiming to expose my toughness as well as weaknesses to identify whether I might fulfill the high assumptions that they establish. She wished to know where I would certainly need a little extra training as well as where I can bring brand-new abilities to the team.

Why I desired the setting was additionally extremely important naturally. Although much of our team is spread across the UK, The Conversation Shop is certainly a close weaved team with big ambitions. Each and every one people is an integral part of providing the results that we do for customers.

Demands, such as my keying speed, were evaluated as well of course. Needing to convert numerous site visitors whilst offering consumer satisfaction indicates that you have to assume and also type fast.

Amy likewise provided me the chance to ask any concerns that I had, and also she answered them completely. I was happy and hoping that I did well in my live conversation meeting!

As you’ve most likely thought (by me writing this post) I did succeed in my initial meeting for the real-time conversation work. I was invited to the next stage of the application procedure– a telephone meeting with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far but I was also really nervous! Luckily the telephone meeting was not as frightening as I once assumed and also it was much more laid-back than official.

I obtained asked about my pastimes, what I like to do in my extra time and also a few questions concerning the Live Conversation Agent placement. I likewise had some feedback on my ‘Live Conversation Interview’, which was excellent to listen to.

A great deal of the inquiries that Joe asked were about my individuality. Joe claimed that proceeding with everyone and also coming to be a part of The Conversation Shop family was an extremely important variable.

It was a satisfaction to speak on the phone to my possible future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the placement … as well as I approved with great pleasure, obviously. I was over the moon and also I still am!

As soon as I had actually approved the deal I was emailed the contracts that required to be authorized digitally (exactly how great is that), my working hrs, what team I would certainly remain in and all of my log-in details all set for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted around 2 hrs and also he discussed every little thing I needed to know about the “Live Conversation Representative” setting. I made sure to make lots of notes in my note pad as it is a lot to absorb.

I was then provided the dates of when my training would begin (training lasts around 3 weeks and also we’re paid during the process) and other information I needed to know about the training process including precisely what would certainly take place. John was a satisfaction to speak to and also I felt comfortable talking to him as he said he would certainly be there for any type of queries I may have if I am ever uncertain or stuck.


I have had a negative round of disease, which indicated I was unable to start my training when arranged. Fortunately The Conversation Store are a number of terrific people that are patiently waiting for me to be all right once more. I have actually never understood such an understanding firm as well as I really feel fortunate to be used by them.

Equally as I will quit my work search, I came across The Chat Store. I’m eagerly waiting for healing as well as beginning my training. Hopefully I shall be a fully fledged real-time conversation representative quickly … view this space, my following blog post will certainly inform you everything about my journey through the training procedure.