I had been looking for a work functioning from house for a while and will quit. Many ‘function from house’ tasks that you discover online appear to be some type of pyramid or ‘begin your very own company’ scheme. Paying a joining charge or buying their items for you to sell on? No thanks!

Someday I made a decision to have one more little appearance and also stumbled upon The Chat Shop. I saw the “Live Chat Agent” work on their occupations page and also, after reading the summary, a huge wave of happiness came by me. Not just did I suit their needs to a tee (meticulous learner with an inquisitive mind, solid ability to multi-task, high degrees of organisation social media jobs in seattle as well as a typing speed above 80 words per minute), it additionally appeared like a job that I would actually enjoy to do!

I used straight away! I patiently waited for a reply but, to my surprise, I had not been waiting long in all.

Amy, a Team Supervisor at The Conversation Shop, emailed me as well as offered me a ‘Live Conversation Meeting’; following on from the first application concerns, this is the first stage of the employment process.

I was instead thrilled as I had actually never ever experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Shop’s internet site. I opened my web browser, went to The Chat Shop homepage and simply clicked the online chat tab. I had actually come to my meeting.

After presenting myself to an agent that was handling conversation at the time, I was rapidly transferred to Amy, who prepared and also waiting to begin my interview.

My interview began like any other: we presented ourselves as well as had a little bit of an informal welcoming chat (that made me feel at ease). Then it was on to the main meeting. What was weird was the truth that the conversation was really similar to a face-to-face meeting, other than it was via live conversation!

The questions had to do with my previous experience, why I was looking for the job, how I would certainly deal with specific scenarios and also my knowledge of The Chat Shop as well as their services.

Amy was seeking to reveal my toughness as well as weak points to determine whether I could fulfill the high assumptions that they establish. She would like to know where I would certainly need a little extra training and where I might bring brand-new skills to the team.

Why I desired the placement was also very vital of course. Although much of our group is spread across the UK, The Chat Store is absolutely a close knit group with huge aspirations. Every one people is an essential part of delivering the results that we provide for customers.

Requirements, such as my typing speed, were checked also obviously. Having to transform numerous website visitors whilst providing consumer contentment suggests that you need to assume and also kind fast.

Amy likewise offered me the chance to ask any inquiries that I had, as well as she addressed them completely. I enjoyed and really hoping that I did well in my online conversation meeting!

As you have actually probably presumed (by me composing this blog post) I did do well in my preliminary interview for the live conversation job. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this much yet I was also extremely anxious! Thankfully the telephone meeting was not as scary as I when assumed and also it was more laid-back than official.

I got asked about my hobbies, what I such as to do in my leisure and also a few questions concerning the Live Chat Representative setting. I additionally had some comments on my ‘Live Conversation Meeting’, which was excellent to listen to.

A lot of the questions that Joe asked were about my character. Joe stated that proceeding with everyone and also ending up being a part of The Chat Shop household was a very essential element.

It was a pleasure to talk on the phone to my possible future bosses and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the setting … and also I approved with fantastic pleasure, certainly. I mored than the moon and I still am!

Once I had actually accepted the offer I was emailed the contracts that required to be authorized digitally (exactly how cool is that), my functioning hrs, what team I would remain in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted about 2 hrs and also he clarified whatever I needed to know about the “Live Conversation Representative” placement. I ensured to make great deals of notes in my note pad as it is a lot to absorb.

I was after that provided the dates of when my training would start (training lasts around 3 weeks and we’re paid during the process) as well as other details I required to learn about the training process consisting of exactly what would certainly take place. John was a satisfaction to speak to and also I felt comfortable talking to him as he stated he would certainly be there for any questions I might have if I am ever unsure or stuck.


I have had a negative round of disease, which indicated I was not able to start my training when set up. The Good News Is The Conversation Shop are a bunch of fantastic individuals who are patiently waiting for me to be well enough again. I have never ever known such a comprehending firm as well as I really feel fortunate to be employed by them.

Just as I will quit my work search, I came across The Chat Store. I’m excitedly awaiting recovering as well as starting my training. Ideally I will be a fully fledged real-time conversation agent soon … watch this room, my following blog post will tell you all about my journey via the training process.