I had actually been looking for a task functioning from house for some time as well as was about to give up. Many ‘work from residence’ tasks that you locate online appear to be some kind of pyramid or ‘begin your own company’ plan. Paying a signing up with cost or getting their items for you to sell on? No many thanks!

Someday I determined to have one more little appearance as well as encountered The Chat Shop. I saw the “Live Chat Agent” job on their careers page and also, after checking out the summary, a huge wave of joy came over me. Not just did I fit their demands to a tee (thorough student with a curious mind, solid capability to multi-task, high levels of organisation social media jobs listing work from home and a typing speed above 80 words per min), it additionally appeared like a job that I would truly like to do!

I used immediately! I patiently waited for a reply however, to my shock, I had not been waiting long in all.

Amy, a Group Manager at The Conversation Store, emailed me and used me a ‘Live Chat Interview’; following on from the first application questions, this is the first stage of the recruitment process.

I was rather excited as I had actually never experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Shop’s internet site. I opened my browser, went to The Conversation Shop homepage and just clicked the online chat tab. I had reached my meeting.

After introducing myself to a representative that was managing chat at the time, I was quickly transferred to Amy, that was ready and also waiting to start my meeting.

My meeting started like any other: we presented ourselves and also had a bit of an informal welcoming conversation (which made me feel secure). After that it was on to the main interview. What was unusual was the truth that the discussion was very similar to a face-to-face meeting, except it was using live conversation!

The questions were about my previous experience, why I was making an application for the task, just how I would certainly take care of certain situations as well as my knowledge of The Conversation Shop and also their services.

Amy was wanting to expose my strengths as well as weaknesses to identify whether I might meet the high expectations that they establish. She needed to know where I would require a little added training and also where I can bring new talents to the group.

Why I wanted the position was likewise extremely crucial of course. Although much of our team is spread throughout the UK, The Conversation Store is definitely a close knit team with huge passions. Each one of us is an important part of supplying the outcomes that we provide for clients.

Needs, such as my typing rate, were tested as well naturally. Needing to convert several internet site visitors whilst giving client complete satisfaction means that you have to assume and kind quick.

Amy additionally offered me the opportunity to ask any kind of concerns that I had, as well as she addressed them thoroughly. I enjoyed and also hoping that I succeeded in my live conversation meeting!

As you have actually possibly presumed (by me creating this blog post) I did do well in my preliminary interview for the real-time chat work. I was welcomed to the following phase of the application process– a telephone interview with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this much yet I was likewise very anxious! Luckily the telephone interview was not as terrifying as I once believed and also it was a lot more casual than official.

I obtained asked about my hobbies, what I such as to do in my extra time and a couple of inquiries regarding the Live Chat Representative setting. I likewise had some comments on my ‘Live Chat Meeting’, which was wonderful to listen to.

A great deal of the questions that Joe asked had to do with my personality. Joe said that moving on with everybody as well as coming to be a part of The Chat Store household was a really essential aspect.

It was a pleasure to talk on the phone to my potential future managers and I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … as well as I accepted with terrific pleasure, naturally. I was over the moon and also I still am!

When I had actually approved the offer I was emailed the contracts that required to be authorized electronically (just how amazing is that), my functioning hrs, what group I would certainly be in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted around 2 hrs and also he clarified everything I needed to know about the “Live Chat Representative” placement. I ensured to make lots of notes in my note pad as it is a great deal to take in.

I was after that provided the days of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the process) as well as various other information I required to learn about the training process including specifically what would certainly happen. John was a pleasure to talk to as well as I felt comfortable chatting to him as he stated he would be there for any type of inquiries I may have if I am ever before uncertain or stuck.


I have had a bad round of ill health, which implied I was incapable to begin my training when set up. Luckily The Chat Shop are a lot of fantastic people who are patiently awaiting me to be all right again. I have never ever understood such a recognizing business and also I really feel blessed to be employed by them.

Equally as I will give up my job search, I stumbled across The Conversation Store. I’m eagerly waiting for healing as well as starting my training. With any luck I shall be a totally fledged live chat representative quickly … see this area, my following message will inform you everything about my trip through the training process.