I had been trying to find a job working from home for a while and was about to give up. The majority of ‘function from home’ jobs that you locate on the internet appear to be some kind of pyramid or ‘begin your very own business’ system. Paying a joining charge or purchasing their products for you to sell on? No thanks!

One day I decided to have another little look and came across The Conversation Store. I saw the “Live Chat Representative” task on their jobs page and, after checking out the summary, a large wave of joy came me. Not only did I fit their needs to a tee (careful student with an inquisitive mind, solid capability to multi-task, high levels of organisation social media jobs malaysia and an inputting rate over 80 words per minute), it additionally seemed like a work that I would truly enjoy to do!

I used instantly! I patiently awaited a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Shop, emailed me and offered me a ‘Live Conversation Interview’; complying with on from the initial application concerns, this is the first stage of the employment process.

I was instead thrilled as I had never experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Store’s internet site. I opened my browser, mosted likely to The Chat Shop homepage and simply clicked the live conversation tab. I had actually gotten to my meeting.

After introducing myself to an agent that was managing conversation at the time, I was quickly transferred to Amy, that was ready and also waiting to begin my interview.

My meeting began like any other: we presented ourselves as well as had a bit of an informal welcoming conversation (that made me feel at ease). Then it was on to the main interview. What was weird was the reality that the conversation was extremely comparable to a face-to-face interview, except it was via online conversation!

The concerns were about my previous experience, why I was getting the job, how I would certainly manage certain scenarios and also my understanding of The Chat Store as well as their services.

Amy was looking to reveal my toughness and weak points to establish whether I could meet the high assumptions that they establish. She wanted to know where I would certainly require a little extra training and where I can bring brand-new talents to the group.

Why I wanted the position was likewise really crucial of course. Although much of our group is spread throughout the UK, The Chat Shop is certainly a close weaved group with huge passions. Each one of us is an indispensable part of providing the results that we provide for customers.

Demands, such as my keying speed, were checked as well obviously. Needing to transform several web site site visitors whilst providing consumer complete satisfaction implies that you need to think as well as type quick.

Amy additionally gave me the opportunity to ask any concerns that I had, and she answered them thoroughly. I mored than happy and also hoping that I did well in my online conversation meeting!

As you have actually most likely presumed (by me writing this post) I did do well in my initial interview for the online chat work. I was welcomed to the next phase of the application process– a telephone meeting with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this much but I was also extremely worried! Thankfully the telephone interview was not as scary as I once thought and also it was extra informal than formal.

I obtained inquired about my hobbies, what I such as to do in my spare time and a couple of inquiries concerning the Live Chat Representative position. I additionally had some responses on my ‘Live Chat Interview’, which was great to listen to.

A great deal of the inquiries that Joe asked had to do with my personality. Joe stated that proceeding with everybody and also becoming a part of The Chat Shop family was a very vital aspect.

It was an enjoyment to talk on the phone to my prospective future managers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the position … as well as I accepted with fantastic satisfaction, obviously. I was over the moon as well as I still am!

When I had accepted the deal I was emailed the agreements that needed to be authorized digitally (how cool is that), my functioning hrs, what group I would be in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted around 2 hours and also he described whatever I needed to find out about the “Live Chat Representative” placement. I saw to it to make great deals of notes in my notebook as it is a lot to take in.

I was then given the dates of when my training would commence (training lasts around 3 weeks and we’re paid throughout the process) and other information I required to know about the training procedure including exactly what would occur. John was an enjoyment to speak with and I felt comfortable chatting to him as he claimed he would certainly be there for any kind of inquiries I might have if I am ever not sure or stuck.


I have had a negative spell of ill health, which meant I was unable to start my training when prepared. Luckily The Chat Store are a lot of terrific people that are patiently waiting on me to be all right once more. I have never recognized such an understanding firm as well as I feel blessed to be utilized by them.

Just as I was about to give up my task search, I came across The Conversation Shop. I’m excitedly awaiting getting well as well as starting my training. With any luck I will be a totally fledged online chat representative soon … see this space, my following post will certainly tell you everything about my trip with the training procedure.