I had been searching for a task functioning from home for a while and was about to give up. The majority of ‘function from residence’ jobs that you discover online appear to be some kind of pyramid or ‘start your very own service’ scheme. Paying a joining fee or getting their items for you to sell on? No many thanks!

Eventually I determined to have one more little look and also encountered The Conversation Shop. I saw the “Live Chat Agent” task on their careers web page as well as, after reading the description, a huge wave of joy came me. Not only did I match their requirements to a tee (careful student with a curious mind, strong capacity to multi-task, high degrees of organisation social media jobs midtown east and an inputting rate above 80 words per minute), it also appeared like a work that I would really enjoy to do!

I applied straight away! I patiently awaited a reply but, to my shock, I wasn’t waiting long in any way.

Amy, a Team Manager at The Conversation Store, emailed me and also offered me a ‘Live Conversation Meeting’; adhering to on from the initial application concerns, this is the initial stage of the recruitment procedure.

I was instead delighted as I had actually never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Shop’s web site. I opened my internet browser, mosted likely to The Conversation Shop homepage and just clicked the live conversation tab. I had gotten to my interview.

After introducing myself to a representative that was handling conversation at the time, I was promptly transferred to Amy, that prepared and waiting to begin my interview.

My meeting began like any other: we introduced ourselves and also had a bit of an informal inviting conversation (which made me feel comfortable). Then it was on to the primary interview. What was weird was the truth that the conversation was extremely similar to a face-to-face interview, except it was via real-time chat!

The questions were about my previous experience, why I was looking for the task, exactly how I would certainly deal with certain situations as well as my expertise of The Chat Shop as well as their solutions.

Amy was seeking to reveal my strengths as well as weaknesses to determine whether I might fulfill the high assumptions that they set. She would like to know where I would need a little added training and where I could bring new abilities to the team.

Why I wanted the setting was also extremely essential certainly. Although much of our team is spread out throughout the UK, The Chat Store is absolutely a close weaved team with big passions. Each one of us is an indispensable part of delivering the results that we do for clients.

Demands, such as my inputting rate, were tested also of course. Having to convert multiple internet site site visitors whilst providing client fulfillment indicates that you need to think and also type quickly.

Amy likewise gave me the chance to ask any kind of concerns that I had, as well as she addressed them completely. I enjoyed and wishing that I succeeded in my real-time conversation meeting!

As you’ve probably presumed (by me writing this article) I did do well in my first meeting for the online conversation work. I was welcomed to the following stage of the application process– a telephone interview with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this much but I was also very worried! Thankfully the telephone meeting was not as terrifying as I as soon as believed as well as it was more laid-back than formal.

I got asked about my hobbies, what I like to do in my spare time as well as a few questions about the Live Chat Representative setting. I additionally had some comments on my ‘Live Conversation Meeting’, which was wonderful to hear.

A lot of the questions that Joe asked were about my individuality. Joe said that moving on with everybody and also becoming a part of The Chat Shop family members was an extremely vital aspect.

It was a pleasure to speak on the phone to my potential future bosses as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the placement … and also I accepted with wonderful pleasure, certainly. I mored than the moon and I still am!

As soon as I had actually accepted the offer I was emailed the contracts that needed to be signed electronically (how amazing is that), my working hours, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a phone call with John– my Team Leader. This call lasted around 2 hours as well as he explained whatever I needed to understand about the “Live Conversation Agent” placement. I made certain to make great deals of notes in my notebook as it is a whole lot to absorb.

I was after that provided the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the procedure) and also other information I required to find out about the training procedure including exactly what would certainly occur. John was an enjoyment to speak with and also I felt comfortable talking to him as he stated he would be there for any kind of questions I may have if I am ever before unsure or stuck.


I have had a poor round of illness, which suggested I was incapable to begin my training when organized. The Good News Is The Chat Shop are a number of wonderful individuals who are patiently awaiting me to be all right again. I have never ever known such a recognizing business as well as I feel privileged to be utilized by them.

Just as I was about to quit my work search, I came across The Chat Store. I’m eagerly awaiting healing as well as starting my training. With any luck I will be a totally fledged live chat agent soon … see this space, my following blog post will certainly inform you everything about my journey with the training procedure.