I had actually been trying to find a job functioning from home for a while and was about to surrender. The majority of ‘work from home’ jobs that you find on-line appear to be some kind of pyramid or ‘begin your own company’ plan. Paying a joining charge or getting their products for you to sell on? No thanks!

Someday I chose to have another little look and stumbled upon The Conversation Shop. I saw the “Live Chat Agent” job on their professions page and also, after reading the summary, a huge wave of happiness came me. Not only did I suit their needs to a tee (meticulous student with a curious mind, solid ability to multi-task, high degrees of organisation social media jobs non profit organizations as well as an inputting speed above 80 words per minute), it likewise seemed like a job that I would actually like to do!

I used straight away! I patiently awaited a reply but, to my shock, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Conversation Store, emailed me and used me a ‘Live Chat Interview’; complying with on from the initial application inquiries, this is the initial stage of the employment procedure.

I was rather thrilled as I had never ever experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Shop’s internet site. I opened my browser, went to The Conversation Store homepage and also just clicked the online chat tab. I had actually reached my interview.

After presenting myself to an agent that was managing chat at the time, I was quickly moved to Amy, that prepared as well as waiting to start my meeting.

My interview started like any other: we presented ourselves and had a bit of an informal inviting conversation (which made me feel comfortable). Then it was on to the main interview. What was weird was the truth that the conversation was very comparable to a face-to-face interview, except it was by means of real-time chat!

The inquiries had to do with my previous experience, why I was obtaining the job, exactly how I ‘d handle specific circumstances as well as my understanding of The Chat Shop and also their services.

Amy was aiming to expose my strengths and also weak points to identify whether I could meet the high assumptions that they establish. She wished to know where I would certainly require a little extra training and where I could bring new abilities to the group.

Why I desired the position was likewise really important certainly. Although much of our group is spread out throughout the UK, The Chat Shop is definitely a close knit team with large aspirations. Each and every one people is an important part of supplying the outcomes that we do for clients.

Needs, such as my keying rate, were examined too certainly. Having to transform multiple web site site visitors whilst providing consumer satisfaction suggests that you need to believe and also type quickly.

Amy also provided me the opportunity to ask any concerns that I had, as well as she addressed them extensively. I was happy and also wishing that I succeeded in my online conversation interview!

As you’ve probably thought (by me creating this article) I did do well in my initial meeting for the real-time chat job. I was invited to the next phase of the application procedure– a telephone interview with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far but I was likewise really worried! Luckily the telephone meeting was not as terrifying as I as soon as believed as well as it was extra informal than formal.

I got inquired about my leisure activities, what I such as to do in my spare time and a few concerns about the Live Chat Agent position. I additionally had some comments on my ‘Live Conversation Interview’, which was terrific to listen to.

A lot of the concerns that Joe asked had to do with my personality. Joe claimed that getting on with everyone and coming to be a part of The Chat Store family was a very vital factor.

It was an enjoyment to speak on the phone to my possible future managers and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the placement … and I approved with wonderful enjoyment, of course. I was over the moon and also I still am!

When I had actually approved the offer I was emailed the agreements that needed to be authorized digitally (how amazing is that), my working hrs, what team I would certainly be in and all of my log-in details prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This phone called lasted around 2 hours and also he discussed whatever I required to know about the “Live Conversation Representative” setting. I made certain to make great deals of notes in my note pad as it is a lot to absorb.

I was after that given the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the procedure) and various other details I required to find out about the training process including precisely what would happen. John was a satisfaction to talk with as well as I really felt comfy chatting to him as he stated he would be there for any kind of queries I might have if I am ever unsure or stuck.


I have had a bad spell of illness, which indicated I was incapable to start my training when set up. Thankfully The Chat Store are a bunch of fantastic individuals who are patiently waiting on me to be all right once again. I have never understood such an understanding company as well as I feel privileged to be used by them.

Just as I was about to give up my task search, I stumbled across The Chat Store. I’m excitedly waiting for healing and beginning my training. Hopefully I will be a fully fledged live chat agent soon … watch this space, my next message will tell you everything about my journey with the training procedure.