I had been trying to find a work working from residence for a while and also will quit. A lot of ‘function from house’ tasks that you find online appear to be some form of pyramid or ‘begin your own business’ plan. Paying a joining cost or getting their items for you to sell on? No many thanks!

One day I chose to have one more little look and came across The Conversation Shop. I saw the “Live Conversation Representative” job on their occupations page as well as, after reading the summary, a big wave of joy came by me. Not just did I fit their requirements to a tee (meticulous student with an investigative mind, solid capability to multi-task, high degrees of organisation social media jobs phoenix and also a keying speed over 80 words per minute), it also looked like a job that I would really like to do!

I applied immediately! I patiently awaited a reply but, to my surprise, I had not been waiting long in all.

Amy, a Group Supervisor at The Chat Shop, emailed me and also supplied me a ‘Live Chat Meeting’; adhering to on from the initial application inquiries, this is the first stage of the recruitment procedure.

I was rather thrilled as I had actually never ever experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Shop’s site. I opened my browser, went to The Conversation Store homepage as well as just clicked the real-time chat tab. I had actually reached my meeting.

After presenting myself to an agent that was managing chat at the time, I was quickly transferred to Amy, that prepared as well as waiting to begin my meeting.

My meeting began like any other: we presented ourselves and also had a little bit of an informal inviting conversation (that made me feel comfortable). After that it was on to the major interview. What was odd was the fact that the discussion was very comparable to a face-to-face meeting, other than it was via live conversation!

The inquiries had to do with my previous experience, why I was getting the work, how I would certainly deal with specific situations and also my knowledge of The Conversation Store and also their solutions.

Amy was looking to reveal my staminas and also weaknesses to figure out whether I can fulfill the high assumptions that they establish. She wanted to know where I would need a little additional training as well as where I might bring new abilities to the group.

Why I desired the position was likewise very crucial naturally. Although much of our team is spread out across the UK, The Chat Shop is certainly a close weaved group with big ambitions. Each one people is an indispensable part of providing the results that we do for clients.

Requirements, such as my typing rate, were examined also certainly. Needing to transform several website site visitors whilst supplying consumer fulfillment suggests that you need to believe as well as kind quick.

Amy additionally offered me the possibility to ask any kind of inquiries that I had, and she addressed them completely. I was happy and wishing that I succeeded in my live chat interview!

As you’ve probably thought (by me writing this post) I did do well in my first interview for the live chat task. I was invited to the next stage of the application process– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this far but I was also very anxious! Fortunately the telephone meeting was not as frightening as I once assumed as well as it was a lot more casual than formal.

I obtained inquired about my hobbies, what I like to do in my leisure as well as a few concerns about the Live Chat Agent position. I additionally had some comments on my ‘Live Chat Meeting’, which was great to hear.

A great deal of the concerns that Joe asked had to do with my personality. Joe said that proceeding with everybody and becoming a part of The Conversation Store family was a very crucial element.

It was a satisfaction to speak on the phone to my prospective future managers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the setting … and I approved with fantastic pleasure, of course. I was over the moon and I still am!

As soon as I had actually approved the deal I was emailed the contracts that required to be signed electronically (how awesome is that), my functioning hrs, what team I would certainly be in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted around 2 hrs and also he clarified whatever I required to learn about the “Live Chat Representative” setting. I ensured to make lots of notes in my note pad as it is a lot to take in.

I was then given the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the procedure) and other information I required to understand about the training process consisting of exactly what would certainly happen. John was an enjoyment to speak to and also I really felt comfortable talking to him as he stated he would certainly be there for any questions I might have if I am ever before uncertain or stuck.


I have had a poor spell of ill health, which meant I was not able to start my training when set up. Luckily The Chat Store are a bunch of remarkable people that are patiently waiting for me to be all right once again. I have never understood such a comprehending business as well as I feel fortunate to be used by them.

Just as I was about to give up my work search, I came across The Chat Shop. I’m excitedly waiting for healing and starting my training. Ideally I will be a completely fledged live conversation agent quickly … watch this area, my following post will certainly inform you everything about my journey with the training process.