I had been seeking a task working from residence for a while and will quit. Most ‘work from home’ work that you discover online seem to be some kind of pyramid or ‘begin your very own company’ scheme. Paying a signing up with cost or getting their items for you to sell on? No thanks!

Eventually I determined to have one more little appearance as well as came across The Conversation Shop. I saw the “Live Chat Representative” work on their occupations page as well as, after checking out the description, a large wave of happiness came by me. Not only did I match their needs to a tee (precise student with a curious mind, solid capability to multi-task, high levels of organisation social media jobs poole and an inputting rate over 80 words per minute), it additionally appeared like a task that I would really enjoy to do!

I used straight away! I patiently awaited a reply but, to my shock, I wasn’t waiting long in any way.

Amy, a Group Manager at The Conversation Shop, emailed me as well as offered me a ‘Live Conversation Meeting’; following on from the preliminary application concerns, this is the initial stage of the recruitment process.

I was instead thrilled as I had actually never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Shop’s site. I opened my internet browser, went to The Conversation Store homepage and merely clicked the live chat tab. I had arrived at my meeting.

After presenting myself to an agent that was handling conversation at the time, I was quickly moved to Amy, who was ready and also waiting to start my meeting.

My interview started like any other: we presented ourselves and had a bit of a casual welcoming chat (which made me feel comfortable). After that it was on to the main interview. What was weird was the fact that the conversation was extremely similar to an in person meeting, except it was through real-time conversation!

The questions were about my previous experience, why I was applying for the job, exactly how I would certainly deal with specific scenarios as well as my knowledge of The Conversation Shop and also their solutions.

Amy was seeking to expose my staminas as well as weaknesses to identify whether I can satisfy the high expectations that they establish. She wished to know where I would require a little extra training and also where I can bring new talents to the group.

Why I desired the placement was likewise very important naturally. Although much of our group is spread throughout the UK, The Conversation Store is definitely a close weaved group with big ambitions. Each and every one of us is an important part of providing the results that we provide for customers.

Requirements, such as my typing rate, were tested also obviously. Having to transform several website site visitors whilst giving client satisfaction means that you have to think and also type fast.

Amy also offered me the chance to ask any kind of concerns that I had, as well as she answered them completely. I enjoyed and also hoping that I succeeded in my live chat meeting!

As you’ve most likely thought (by me writing this blog post) I did do well in my initial meeting for the real-time chat task. I was invited to the next stage of the application procedure– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much but I was likewise really nervous! The good news is the telephone interview was not as terrifying as I once assumed as well as it was much more casual than official.

I got asked about my leisure activities, what I like to do in my leisure and also a couple of questions regarding the Live Conversation Agent setting. I likewise had some responses on my ‘Live Conversation Interview’, which was great to listen to.

A great deal of the questions that Joe asked were about my character. Joe claimed that moving on with everybody as well as ending up being a part of The Conversation Shop family was a really crucial variable.

It was an enjoyment to talk on the phone to my possible future bosses as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the placement … as well as I accepted with great satisfaction, certainly. I mored than the moon as well as I still am!

Once I had approved the deal I was emailed the contracts that needed to be signed electronically (exactly how awesome is that), my working hrs, what group I would certainly remain in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted around 2 hours and also he clarified every little thing I required to find out about the “Live Chat Agent” placement. I made certain to make lots of notes in my note pad as it is a whole lot to take in.

I was then provided the days of when my training would commence (training lasts around 3 weeks and we’re paid throughout the procedure) as well as other details I required to understand about the training process including exactly what would certainly happen. John was a pleasure to speak to and also I really felt comfortable talking to him as he said he would certainly be there for any type of questions I might have if I am ever uncertain or stuck.


I have had a negative spell of ill health, which suggested I was incapable to begin my training when prepared. Luckily The Chat Store are a lot of wonderful individuals that are patiently awaiting me to be well enough again. I have never understood such a recognizing firm as well as I really feel blessed to be used by them.

Just as I was about to surrender my job search, I came across The Chat Store. I’m excitedly awaiting recovering and starting my training. With any luck I will be a totally fledged live conversation agent soon … enjoy this room, my next blog post will tell you everything about my journey with the training procedure.