I had actually been looking for a job working from house for a while and was about to quit. Many ‘work from house’ jobs that you find online appear to be some type of pyramid or ‘start your own business’ plan. Paying a joining charge or getting their products for you to sell on? No thanks!

Eventually I made a decision to have an additional little look as well as encountered The Chat Store. I saw the “Live Conversation Representative” job on their occupations web page as well as, after checking out the description, a large wave of joy came over me. Not only did I suit their demands to a tee (thorough student with an investigative mind, strong capacity to multi-task, high degrees of organisation social media jobs stats and an inputting speed over 80 words per minute), it additionally seemed like a job that I would really enjoy to do!

I used instantly! I patiently waited for a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Group Manager at The Conversation Store, emailed me and offered me a ‘Live Chat Interview’; following on from the preliminary application concerns, this is the initial stage of the employment process.

I was rather excited as I had never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Store’s website. I opened my internet browser, mosted likely to The Conversation Shop homepage and also merely clicked the real-time conversation tab. I had actually arrived at my interview.

After presenting myself to an agent that was handling conversation at the time, I was promptly transferred to Amy, who prepared and also waiting to start my meeting.

My meeting began like any other: we presented ourselves and also had a little of a laid-back welcoming conversation (that made me feel comfortable). After that it was on to the major interview. What was odd was the fact that the conversation was extremely comparable to an in person interview, other than it was through live chat!

The questions had to do with my previous experience, why I was making an application for the work, how I ‘d manage specific situations as well as my knowledge of The Chat Shop as well as their services.

Amy was aiming to expose my strengths and also weaknesses to establish whether I can meet the high assumptions that they set. She would like to know where I would certainly need a little extra training and where I could bring new talents to the group.

Why I wanted the setting was also really vital of course. Although much of our group is spread throughout the UK, The Chat Store is absolutely a close knit group with big aspirations. Each and every one of us is an integral part of providing the results that we provide for clients.

Demands, such as my inputting rate, were tested as well certainly. Needing to convert numerous website visitors whilst giving customer complete satisfaction means that you need to think and type quickly.

Amy likewise offered me the chance to ask any questions that I had, as well as she addressed them thoroughly. I was happy and also wishing that I succeeded in my real-time chat interview!

As you’ve probably presumed (by me writing this post) I did succeed in my initial meeting for the online chat task. I was invited to the following stage of the application procedure– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far yet I was additionally extremely nervous! Fortunately the telephone meeting was not as frightening as I as soon as believed and it was much more casual than formal.

I obtained inquired about my leisure activities, what I such as to do in my extra time as well as a couple of questions concerning the Live Chat Representative setting. I also had some responses on my ‘Live Conversation Meeting’, which was excellent to hear.

A lot of the inquiries that Joe asked had to do with my individuality. Joe stated that moving on with everyone as well as coming to be a part of The Chat Store family members was an extremely essential aspect.

It was an enjoyment to speak on the phone to my prospective future employers and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … and also I approved with wonderful enjoyment, obviously. I was over the moon and also I still am!

When I had approved the offer I was emailed the contracts that required to be signed electronically (exactly how cool is that), my functioning hrs, what team I would remain in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This phone called lasted around 2 hrs as well as he discussed whatever I needed to know about the “Live Chat Agent” placement. I ensured to make lots of notes in my notebook as it is a great deal to take in.

I was after that offered the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid throughout the process) and various other information I required to know about the training procedure including precisely what would certainly take place. John was an enjoyment to speak to and also I felt comfortable chatting to him as he claimed he would be there for any kind of queries I might have if I am ever unclear or stuck.


I have had a bad round of illness, which implied I was unable to start my training when prepared. Luckily The Chat Store are a number of wonderful people that are patiently awaiting me to be well enough again. I have actually never recognized such a comprehending business and I feel blessed to be employed by them.

Just as I was about to surrender my work search, I stumbled across The Conversation Shop. I’m eagerly awaiting healing and also beginning my training. With any luck I shall be a completely fledged online conversation representative soon … view this area, my following article will certainly tell you all about my trip via the training process.