I had actually been searching for a job working from residence for a while as well as will surrender. Many ‘function from residence’ work that you discover on the internet seem to be some kind of pyramid or ‘begin your own organization’ system. Paying a signing up with fee or acquiring their items for you to sell on? No thanks!

One day I made a decision to have another little appearance and stumbled upon The Conversation Shop. I saw the “Live Chat Agent” job on their jobs web page as well as, after checking out the description, a huge wave of happiness came over me. Not just did I match their needs to a tee (meticulous learner with a curious mind, solid capacity to multi-task, high degrees of organisation social media labelling job and also an inputting speed over 80 words per min), it likewise appeared like a task that I would truly enjoy to do!

I applied instantly! I patiently awaited a reply yet, to my shock, I had not been waiting long in any way.

Amy, a Group Manager at The Chat Shop, emailed me as well as provided me a ‘Live Conversation Interview’; following on from the preliminary application questions, this is the first stage of the recruitment process.

I was instead excited as I had never experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview via The Chat Shop’s internet site. I opened my browser, mosted likely to The Conversation Shop homepage and also merely clicked the live conversation tab. I had actually gotten to my meeting.

After presenting myself to an agent that was handling chat at the time, I was quickly transferred to Amy, who prepared and waiting to begin my interview.

My interview started like any other: we presented ourselves as well as had a bit of a casual inviting chat (that made me feel secure). Then it was on to the major interview. What was weird was the truth that the discussion was really comparable to an in person interview, other than it was through live conversation!

The inquiries had to do with my previous experience, why I was obtaining the work, just how I would certainly deal with certain situations and also my knowledge of The Chat Shop and also their solutions.

Amy was looking to disclose my toughness and also weak points to figure out whether I might satisfy the high assumptions that they set. She needed to know where I would certainly need a little additional training as well as where I can bring brand-new talents to the team.

Why I desired the placement was additionally extremely important certainly. Although much of our group is spread throughout the UK, The Conversation Shop is certainly a close weaved team with huge aspirations. Each and every one of us is an integral part of providing the results that we provide for clients.

Needs, such as my typing speed, were checked too obviously. Having to convert numerous site site visitors whilst supplying client fulfillment means that you have to think as well as kind quick.

Amy additionally offered me the possibility to ask any type of concerns that I had, and also she addressed them extensively. I enjoyed and also really hoping that I did well in my online conversation interview!

As you’ve possibly presumed (by me composing this post) I did succeed in my initial interview for the real-time chat work. I was invited to the following phase of the application procedure– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much yet I was also extremely worried! Luckily the telephone meeting was not as frightening as I as soon as assumed and it was more laid-back than formal.

I got asked about my pastimes, what I such as to do in my extra time as well as a couple of inquiries concerning the Live Chat Agent placement. I additionally had some comments on my ‘Live Conversation Meeting’, which was fantastic to hear.

A great deal of the questions that Joe asked were about my individuality. Joe said that proceeding with everyone and becoming a part of The Conversation Store family was a very vital aspect.

It was an enjoyment to talk on the phone to my prospective future managers and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the placement … and also I accepted with excellent pleasure, obviously. I was over the moon and I still am!

As soon as I had actually accepted the offer I was emailed the contracts that required to be signed digitally (exactly how awesome is that), my working hours, what team I would remain in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted around 2 hrs and also he discussed whatever I required to know about the “Live Conversation Representative” setting. I made sure to make lots of notes in my note pad as it is a whole lot to take in.

I was then offered the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the procedure) as well as various other details I required to understand about the training procedure consisting of precisely what would certainly occur. John was a pleasure to talk to and I felt comfy chatting to him as he stated he would certainly be there for any queries I may have if I am ever before not sure or stuck.


I have had a poor spell of ill health, which meant I was incapable to begin my training when set up. Fortunately The Chat Shop are a lot of wonderful people who are patiently waiting for me to be well enough once more. I have never ever known such a comprehending company as well as I really feel privileged to be used by them.

Just as I will give up my job search, I came across The Chat Shop. I’m excitedly awaiting healing and also starting my training. Hopefully I will be a fully fledged real-time chat agent soon … view this space, my following message will certainly tell you everything about my trip via the training process.