I had been seeking a task functioning from house for a while and was about to give up. Many ‘function from home’ work that you find on-line appear to be some form of pyramid or ‘begin your very own company’ scheme. Paying a joining charge or acquiring their products for you to sell on? No thanks!

Eventually I made a decision to have another little appearance and came across The Conversation Store. I saw the “Live Conversation Agent” task on their occupations page as well as, after checking out the description, a big wave of happiness came over me. Not only did I fit their needs to a tee (meticulous learner with an investigative mind, strong ability to multi-task, high levels of organisation social media marketing associate job description as well as a typing rate above 80 words per min), it also looked like a job that I would truly love to do!

I applied immediately! I patiently waited for a reply but, to my shock, I had not been waiting long in all.

Amy, a Group Manager at The Chat Shop, emailed me and provided me a ‘Live Chat Interview’; complying with on from the initial application inquiries, this is the first stage of the recruitment process.

I was instead delighted as I had actually never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Shop’s internet site. I opened my browser, went to The Conversation Shop homepage and also simply clicked the live chat tab. I had arrived at my meeting.

After introducing myself to a representative that was handling chat at the time, I was rapidly transferred to Amy, that prepared as well as waiting to start my interview.

My meeting began like any other: we introduced ourselves and had a little of a casual inviting conversation (which made me really feel comfortable). After that it was on to the primary interview. What was unusual was the truth that the conversation was very similar to a face-to-face interview, except it was by means of live chat!

The inquiries had to do with my previous experience, why I was requesting the job, exactly how I would certainly manage certain circumstances and my expertise of The Chat Shop and also their services.

Amy was looking to reveal my staminas and weak points to establish whether I might meet the high expectations that they establish. She wanted to know where I would certainly need a little additional training and also where I can bring new skills to the group.

Why I wanted the position was likewise very crucial of course. Although much of our group is spread out throughout the UK, The Chat Shop is certainly a close weaved team with huge ambitions. Each and every one people is an important part of supplying the outcomes that we provide for clients.

Needs, such as my inputting rate, were evaluated too of course. Having to transform several web site visitors whilst giving consumer fulfillment suggests that you have to assume and kind quickly.

Amy also provided me the chance to ask any kind of concerns that I had, and she answered them thoroughly. I was happy and also wishing that I succeeded in my real-time conversation interview!

As you’ve possibly guessed (by me creating this post) I did do well in my preliminary meeting for the online chat job. I was welcomed to the next stage of the application procedure– a telephone interview with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this far however I was additionally very worried! Fortunately the telephone interview was not as terrifying as I once believed as well as it was a lot more casual than formal.

I obtained asked about my pastimes, what I such as to do in my extra time and also a couple of questions concerning the Live Chat Representative position. I also had some responses on my ‘Live Conversation Interview’, which was wonderful to hear.

A great deal of the concerns that Joe asked had to do with my individuality. Joe said that proceeding with everybody and also becoming a part of The Conversation Shop household was a very vital aspect.

It was a pleasure to talk on the phone to my potential future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the setting … as well as I approved with great pleasure, naturally. I mored than the moon and also I still am!

When I had actually approved the offer I was emailed the contracts that required to be signed electronically (just how great is that), my functioning hrs, what team I would be in and all of my log-in information prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted around 2 hrs and he clarified everything I needed to understand about the “Live Conversation Representative” position. I made sure to make lots of notes in my notebook as it is a great deal to absorb.

I was then given the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the procedure) and also other details I needed to learn about the training process including exactly what would certainly happen. John was a satisfaction to speak with as well as I felt comfortable talking to him as he claimed he would be there for any inquiries I may have if I am ever unsure or stuck.


I have had a negative bout of ill health, which implied I was incapable to start my training when set up. Luckily The Chat Shop are a number of wonderful people who are patiently awaiting me to be all right once again. I have never ever understood such an understanding company as well as I really feel fortunate to be employed by them.

Equally as I was about to surrender my job search, I stumbled across The Chat Store. I’m eagerly awaiting getting well and also beginning my training. Hopefully I shall be a totally fledged live conversation representative quickly … watch this room, my next blog post will tell you all about my journey through the training procedure.