I had actually been trying to find a work functioning from residence for a while as well as will give up. Most ‘work from home’ jobs that you find on-line seem to be some type of pyramid or ‘begin your very own company’ system. Paying a joining fee or purchasing their products for you to sell on? No many thanks!

Someday I decided to have another little appearance and found The Chat Shop. I saw the “Live Conversation Representative” work on their jobs web page as well as, after checking out the summary, a big wave of joy came me. Not just did I match their needs to a tee (meticulous student with a curious mind, solid ability to multi-task, high levels of organisation social media marketing beauty industry jobs and also a typing rate over 80 words per minute), it additionally appeared like a work that I would actually love to do!

I applied straight away! I patiently awaited a reply but, to my surprise, I had not been waiting long at all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and provided me a ‘Live Chat Interview’; complying with on from the first application inquiries, this is the first stage of the recruitment process.

I was rather delighted as I had never ever experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my interview through The Conversation Shop’s web site. I opened my browser, went to The Conversation Store homepage and simply clicked the live chat tab. I had gotten to my meeting.

After presenting myself to a representative that was managing conversation at the time, I was swiftly transferred to Amy, that prepared and also waiting to begin my meeting.

My interview started like any other: we introduced ourselves as well as had a bit of a laid-back inviting chat (which made me really feel at ease). After that it was on to the primary meeting. What was unusual was the fact that the discussion was extremely similar to an in person interview, other than it was via live conversation!

The questions were about my previous experience, why I was requesting the work, exactly how I ‘d deal with certain situations and my expertise of The Chat Shop as well as their solutions.

Amy was aiming to reveal my strengths and weak points to figure out whether I could meet the high expectations that they set. She wished to know where I would certainly require a little additional training and also where I could bring new skills to the group.

Why I desired the position was likewise extremely important certainly. Although much of our team is spread throughout the UK, The Chat Store is definitely a close weaved team with big aspirations. Every one of us is an important part of delivering the outcomes that we do for customers.

Needs, such as my inputting rate, were tested as well certainly. Needing to convert several site visitors whilst offering client contentment indicates that you have to think and type quick.

Amy also offered me the opportunity to ask any kind of questions that I had, and also she answered them completely. I was happy and hoping that I succeeded in my online conversation interview!

As you have actually most likely thought (by me composing this blog post) I did succeed in my first interview for the live chat job. I was invited to the next stage of the application procedure– a telephone interview with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much yet I was likewise very anxious! The good news is the telephone meeting was not as scary as I as soon as thought and also it was a lot more informal than official.

I obtained inquired about my pastimes, what I such as to do in my spare time and a few inquiries regarding the Live Conversation Agent placement. I additionally had some comments on my ‘Live Conversation Interview’, which was terrific to hear.

A lot of the questions that Joe asked were about my personality. Joe said that moving on with everybody and ending up being a part of The Conversation Store household was a very essential aspect.

It was a satisfaction to speak on the phone to my prospective future employers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … and I accepted with great satisfaction, naturally. I mored than the moon as well as I still am!

As soon as I had actually accepted the offer I was emailed the agreements that needed to be authorized electronically (just how amazing is that), my functioning hours, what group I would remain in and all of my log-in details prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted around 2 hrs and he clarified everything I required to know about the “Live Chat Agent” placement. I saw to it to make great deals of notes in my notebook as it is a whole lot to absorb.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the process) and also various other information I needed to learn about the training procedure including specifically what would occur. John was an enjoyment to speak with and also I felt comfortable talking to him as he said he would certainly be there for any questions I might have if I am ever uncertain or stuck.


I have had a negative spell of disease, which meant I was incapable to start my training when arranged. Fortunately The Chat Shop are a number of remarkable people that are patiently waiting on me to be all right once again. I have actually never ever understood such a comprehending company and I feel fortunate to be employed by them.

Just as I was about to surrender my job search, I stumbled across The Chat Store. I’m excitedly waiting for recovering as well as starting my training. Hopefully I shall be a completely fledged online chat agent quickly … enjoy this space, my next article will certainly tell you everything about my trip with the training process.