I had been trying to find a job working from residence for a while and also will quit. The majority of ‘function from home’ tasks that you discover online appear to be some form of pyramid or ‘begin your own service’ system. Paying a signing up with charge or acquiring their products for you to sell on? No thanks!

Eventually I decided to have another little appearance as well as encountered The Chat Store. I saw the “Live Conversation Agent” work on their professions page as well as, after reviewing the summary, a big wave of happiness came over me. Not just did I fit their demands to a tee (precise learner with an analytical mind, strong ability to multi-task, high degrees of organisation social media marketing entry level jobs and an inputting rate above 80 words per min), it likewise looked like a task that I would truly enjoy to do!

I applied quickly! I patiently awaited a reply but, to my shock, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Chat Shop, emailed me and also offered me a ‘Live Chat Interview’; adhering to on from the first application questions, this is the first stage of the recruitment process.

I was rather delighted as I had actually never ever experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Shop’s internet site. I opened my web browser, went to The Conversation Store homepage as well as just clicked the real-time chat tab. I had gotten to my meeting.

After introducing myself to a representative that was managing conversation at the time, I was quickly transferred to Amy, who was ready as well as waiting to begin my meeting.

My interview began like any other: we presented ourselves and also had a bit of an informal welcoming conversation (which made me really feel secure). Then it was on to the primary meeting. What was strange was the reality that the discussion was really comparable to a face-to-face meeting, other than it was using online chat!

The concerns were about my previous experience, why I was getting the work, just how I would certainly manage specific scenarios and my expertise of The Chat Shop and also their services.

Amy was aiming to expose my toughness and weaknesses to figure out whether I can fulfill the high expectations that they set. She needed to know where I would certainly need a little extra training and where I might bring new talents to the team.

Why I wanted the position was additionally very vital naturally. Although much of our group is spread throughout the UK, The Chat Store is definitely a close weaved team with large passions. Each one of us is an essential part of delivering the outcomes that we do for clients.

Needs, such as my inputting speed, were tested also obviously. Needing to convert several internet site visitors whilst supplying customer complete satisfaction means that you have to believe and type quick.

Amy additionally offered me the possibility to ask any concerns that I had, as well as she answered them thoroughly. I was happy and also really hoping that I did well in my real-time conversation meeting!

As you have actually possibly guessed (by me composing this post) I did succeed in my initial meeting for the online conversation work. I was invited to the following stage of the application process– a telephone meeting with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this much however I was additionally extremely worried! Thankfully the telephone interview was not as frightening as I when thought and also it was extra informal than formal.

I got asked about my leisure activities, what I like to do in my leisure as well as a couple of questions about the Live Chat Agent placement. I also had some comments on my ‘Live Chat Meeting’, which was great to hear.

A great deal of the inquiries that Joe asked had to do with my character. Joe claimed that proceeding with everyone and also coming to be a part of The Chat Store family members was an extremely important element.

It was an enjoyment to speak on the phone to my prospective future bosses as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the setting … as well as I accepted with terrific enjoyment, certainly. I mored than the moon as well as I still am!

Once I had actually accepted the offer I was emailed the contracts that needed to be signed digitally (just how amazing is that), my functioning hours, what group I would be in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted around 2 hours and also he described whatever I needed to understand about the “Live Chat Representative” position. I saw to it to make lots of notes in my notebook as it is a whole lot to absorb.

I was after that offered the dates of when my training would start (training lasts around 3 weeks and we’re paid throughout the process) as well as various other details I needed to understand about the training procedure including exactly what would certainly happen. John was a satisfaction to talk with as well as I felt comfy talking to him as he claimed he would certainly be there for any kind of questions I might have if I am ever before unclear or stuck.


I have had a negative spell of ill health, which implied I was unable to start my training when arranged. Thankfully The Conversation Store are a number of remarkable people that are patiently awaiting me to be well enough once more. I have never ever known such a recognizing firm and I feel privileged to be utilized by them.

Just as I will give up my task search, I came across The Chat Store. I’m excitedly awaiting recovering and starting my training. Ideally I will be a totally fledged real-time chat representative soon … watch this room, my following post will certainly inform you all about my trip via the training procedure.