I had actually been seeking a task working from house for a while and will surrender. The majority of ‘work from home’ work that you discover online appear to be some form of pyramid or ‘start your very own business’ plan. Paying a joining cost or buying their products for you to sell on? No many thanks!

One day I chose to have another little look and came across The Chat Store. I saw the “Live Conversation Agent” work on their careers web page and also, after checking out the description, a big wave of happiness came over me. Not just did I suit their needs to a tee (thorough student with a curious mind, solid capacity to multi-task, high levels of organisation social media marketing executive job description and a keying rate above 80 words per minute), it likewise looked like a work that I would truly love to do!

I applied straight away! I patiently awaited a reply however, to my shock, I wasn’t waiting long at all.

Amy, a Team Supervisor at The Conversation Store, emailed me and offered me a ‘Live Conversation Meeting’; complying with on from the initial application questions, this is the first stage of the recruitment process.

I was instead thrilled as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Store’s website. I opened my browser, went to The Conversation Shop homepage and merely clicked the online conversation tab. I had actually arrived at my interview.

After introducing myself to a representative that was managing chat at the time, I was promptly transferred to Amy, that was ready and also waiting to start my meeting.

My interview started like any other: we presented ourselves as well as had a bit of a laid-back inviting chat (which made me feel at ease). After that it was on to the primary interview. What was weird was the reality that the conversation was extremely similar to an in person interview, except it was through online chat!

The inquiries were about my previous experience, why I was looking for the work, how I ‘d take care of certain circumstances and also my knowledge of The Chat Shop as well as their services.

Amy was aiming to reveal my staminas and weaknesses to identify whether I could satisfy the high assumptions that they establish. She would like to know where I would certainly need a little added training and where I could bring new abilities to the team.

Why I wanted the placement was likewise very vital of course. Although much of our group is spread across the UK, The Chat Store is certainly a close weaved team with huge passions. Every one of us is an essential part of providing the results that we do for clients.

Demands, such as my typing speed, were evaluated too of course. Having to convert several site site visitors whilst giving consumer satisfaction suggests that you have to assume and kind quick.

Amy likewise offered me the opportunity to ask any concerns that I had, as well as she addressed them extensively. I mored than happy as well as hoping that I did well in my online chat interview!

As you have actually most likely guessed (by me creating this blog post) I did succeed in my preliminary interview for the live chat work. I was welcomed to the next phase of the application procedure– a telephone interview with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this far but I was additionally extremely anxious! Luckily the telephone meeting was not as frightening as I when thought and also it was extra laid-back than formal.

I obtained asked about my pastimes, what I like to do in my extra time and also a couple of concerns regarding the Live Chat Agent position. I additionally had some responses on my ‘Live Conversation Interview’, which was fantastic to listen to.

A great deal of the inquiries that Joe asked were about my individuality. Joe said that moving on with everyone and also ending up being a part of The Conversation Shop household was an extremely vital element.

It was a pleasure to speak on the phone to my prospective future bosses and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … and I accepted with terrific enjoyment, obviously. I mored than the moon and also I still am!

When I had actually approved the offer I was emailed the contracts that required to be authorized digitally (just how cool is that), my working hrs, what group I would certainly be in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Group Leader. This phone called lasted around 2 hours and also he discussed everything I needed to know about the “Live Conversation Representative” setting. I made sure to make lots of notes in my note pad as it is a lot to absorb.

I was then provided the days of when my training would begin (training lasts around 3 weeks as well as we’re paid during the procedure) and also other details I required to find out about the training process including precisely what would take place. John was a satisfaction to talk to and I really felt comfortable chatting to him as he said he would be there for any type of queries I might have if I am ever unsure or stuck.


I have had a bad round of ill health, which indicated I was incapable to begin my training when set up. Luckily The Chat Shop are a number of remarkable individuals that are patiently awaiting me to be well enough once more. I have never recognized such an understanding firm and also I feel privileged to be employed by them.

Equally as I was about to quit my work search, I stumbled across The Chat Store. I’m excitedly waiting for getting well as well as starting my training. Ideally I shall be a totally fledged live chat representative soon … watch this room, my next message will certainly tell you all about my journey with the training process.