I had been seeking a job working from home for some time and was about to quit. The majority of ‘work from residence’ work that you discover on the internet seem to be some kind of pyramid or ‘start your own organization’ scheme. Paying a joining cost or buying their products for you to sell on? No thanks!

Someday I determined to have one more little appearance and also discovered The Chat Shop. I saw the “Live Chat Agent” work on their occupations page and, after reviewing the description, a huge wave of joy came me. Not just did I match their requirements to a tee (meticulous student with an analytical mind, strong capability to multi-task, high levels of organisation social media marketing expert and healthcare job as well as a typing speed over 80 words per min), it likewise seemed like a job that I would truly enjoy to do!

I used straight away! I patiently waited for a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Group Manager at The Conversation Shop, emailed me and used me a ‘Live Conversation Meeting’; complying with on from the initial application questions, this is the first stage of the recruitment process.

I was instead excited as I had actually never experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my interview through The Conversation Store’s internet site. I opened my internet browser, went to The Conversation Store homepage and just clicked the real-time chat tab. I had arrived at my meeting.

After introducing myself to an agent that was handling conversation at the time, I was swiftly transferred to Amy, that was ready and waiting to start my meeting.

My meeting started like any other: we introduced ourselves as well as had a little of an informal inviting conversation (that made me really feel comfortable). Then it was on to the main meeting. What was strange was the truth that the conversation was very similar to an in person meeting, other than it was using online chat!

The concerns had to do with my previous experience, why I was looking for the job, exactly how I ‘d handle particular circumstances and also my expertise of The Conversation Store and also their services.

Amy was wanting to disclose my staminas and weaknesses to determine whether I can satisfy the high assumptions that they establish. She wanted to know where I would certainly need a little additional training as well as where I might bring new abilities to the group.

Why I wanted the placement was additionally very vital naturally. Although much of our team is spread across the UK, The Chat Store is certainly a close knit group with huge ambitions. Each and every one people is an important part of supplying the results that we provide for customers.

Requirements, such as my typing rate, were tested as well obviously. Needing to convert multiple website site visitors whilst offering consumer satisfaction suggests that you need to think and kind quick.

Amy also provided me the opportunity to ask any inquiries that I had, and also she addressed them completely. I was happy as well as really hoping that I did well in my real-time chat interview!

As you’ve possibly presumed (by me creating this blog post) I did do well in my first interview for the live chat job. I was invited to the next phase of the application process– a telephone interview with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far but I was also extremely anxious! The good news is the telephone interview was not as terrifying as I when believed as well as it was much more laid-back than formal.

I obtained asked about my leisure activities, what I like to do in my leisure and a couple of concerns concerning the Live Conversation Representative placement. I likewise had some feedback on my ‘Live Conversation Meeting’, which was excellent to hear.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe said that proceeding with everyone and also becoming a part of The Conversation Shop household was a very essential aspect.

It was a satisfaction to talk on the phone to my prospective future managers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the setting … as well as I accepted with wonderful satisfaction, certainly. I mored than the moon as well as I still am!

Once I had accepted the offer I was emailed the contracts that required to be authorized electronically (just how trendy is that), my working hrs, what group I would certainly be in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted about 2 hrs as well as he discussed whatever I needed to find out about the “Live Conversation Representative” placement. I ensured to make lots of notes in my note pad as it is a whole lot to absorb.

I was then offered the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid during the procedure) and various other details I needed to find out about the training procedure including precisely what would certainly take place. John was a pleasure to speak with and also I really felt comfortable talking to him as he stated he would certainly be there for any questions I may have if I am ever before not sure or stuck.


I have had a poor round of ill health, which indicated I was unable to start my training when arranged. Thankfully The Chat Shop are a number of fantastic people that are patiently awaiting me to be well enough once more. I have never ever recognized such a comprehending firm and I really feel blessed to be used by them.

Just as I will quit my job search, I stumbled across The Conversation Shop. I’m excitedly awaiting healing and starting my training. Ideally I shall be a fully fledged live conversation representative soon … watch this area, my next message will tell you everything about my journey with the training process.