I had been seeking a job working from residence for a while as well as will give up. A lot of ‘work from residence’ jobs that you discover on the internet appear to be some kind of pyramid or ‘begin your own company’ scheme. Paying a signing up with charge or buying their products for you to sell on? No many thanks!

Eventually I made a decision to have one more little appearance as well as came across The Conversation Shop. I saw the “Live Conversation Representative” job on their careers web page as well as, after reading the summary, a huge wave of happiness came by me. Not only did I match their needs to a tee (thorough student with a curious mind, solid capacity to multi-task, high degrees of organisation social media marketing freelance jobs and also a typing speed above 80 words per min), it additionally looked like a task that I would actually love to do!

I applied straight away! I patiently waited for a reply but, to my surprise, I had not been waiting long in all.

Amy, a Team Supervisor at The Conversation Store, emailed me as well as supplied me a ‘Live Chat Meeting’; following on from the preliminary application inquiries, this is the first stage of the employment process.

I was instead excited as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Store’s internet site. I opened my web browser, mosted likely to The Conversation Shop homepage and merely clicked the live chat tab. I had gotten to my interview.

After presenting myself to an agent that was handling conversation at the time, I was quickly transferred to Amy, that was ready and waiting to start my meeting.

My meeting began like any other: we presented ourselves and also had a little of a laid-back inviting conversation (which made me really feel secure). Then it was on to the main meeting. What was strange was the reality that the discussion was very similar to an in person meeting, other than it was using live conversation!

The questions were about my previous experience, why I was getting the work, just how I ‘d handle particular scenarios and also my understanding of The Chat Store as well as their services.

Amy was wanting to disclose my strengths and also weak points to identify whether I might satisfy the high expectations that they set. She wished to know where I would need a little added training and also where I could bring new skills to the team.

Why I desired the position was also really crucial obviously. Although much of our team is spread out throughout the UK, The Chat Store is absolutely a close knit group with large passions. Every one people is an integral part of supplying the outcomes that we do for customers.

Requirements, such as my inputting rate, were evaluated too naturally. Needing to transform several website visitors whilst providing customer contentment suggests that you need to think and also type quick.

Amy also offered me the possibility to ask any kind of questions that I had, and she addressed them extensively. I enjoyed and also wishing that I did well in my real-time chat interview!

As you’ve probably thought (by me composing this post) I did do well in my first meeting for the live chat work. I was invited to the following phase of the application process– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this much but I was additionally extremely anxious! Thankfully the telephone interview was not as frightening as I when thought as well as it was extra laid-back than official.

I obtained inquired about my hobbies, what I like to do in my extra time and also a few inquiries concerning the Live Conversation Agent placement. I likewise had some comments on my ‘Live Chat Meeting’, which was fantastic to listen to.

A lot of the questions that Joe asked were about my character. Joe said that moving on with everyone and also becoming a part of The Conversation Shop household was an extremely important element.

It was an enjoyment to speak on the phone to my prospective future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the placement … and also I accepted with wonderful satisfaction, of course. I mored than the moon as well as I still am!

Once I had actually accepted the offer I was emailed the agreements that needed to be authorized electronically (just how awesome is that), my functioning hours, what group I would be in and all of my log-in details prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted around 2 hrs and he described every little thing I needed to find out about the “Live Chat Agent” position. I made sure to make great deals of notes in my notebook as it is a great deal to absorb.

I was then provided the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the procedure) and also other details I required to learn about the training procedure including exactly what would certainly happen. John was an enjoyment to talk to and I really felt comfy chatting to him as he said he would be there for any kind of questions I may have if I am ever unsure or stuck.


I have had a negative bout of disease, which implied I was incapable to start my training when organized. The Good News Is The Conversation Shop are a lot of fantastic individuals who are patiently waiting on me to be well enough once again. I have never understood such an understanding company and also I really feel fortunate to be utilized by them.

Equally as I was about to surrender my work search, I came across The Conversation Shop. I’m eagerly awaiting recovering and also beginning my training. Ideally I will be a fully fledged real-time conversation agent quickly … watch this area, my next blog post will inform you everything about my trip with the training process.