I had actually been seeking a job functioning from house for a while as well as will give up. Many ‘function from home’ tasks that you discover online seem to be some form of pyramid or ‘start your own company’ scheme. Paying a signing up with cost or acquiring their items for you to sell on? No thanks!

Eventually I decided to have an additional little appearance and also found The Conversation Store. I saw the “Live Conversation Representative” job on their jobs web page and also, after reviewing the description, a huge wave of happiness came by me. Not just did I suit their demands to a tee (precise learner with an investigative mind, strong capability to multi-task, high degrees of organisation social media marketing glasgow jobs and also a typing rate above 80 words per minute), it additionally looked like a task that I would actually like to do!

I used straight away! I patiently awaited a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also offered me a ‘Live Chat Interview’; following on from the first application concerns, this is the initial stage of the recruitment procedure.

I was rather delighted as I had never experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Store’s website. I opened my browser, went to The Chat Store homepage and also simply clicked the real-time conversation tab. I had actually come to my interview.

After presenting myself to a representative that was managing conversation at the time, I was rapidly transferred to Amy, that was ready as well as waiting to start my meeting.

My meeting began like any other: we introduced ourselves and had a little of a casual welcoming chat (that made me really feel at ease). After that it was on to the main interview. What was unusual was the fact that the conversation was extremely comparable to an in person interview, except it was using live chat!

The concerns had to do with my previous experience, why I was making an application for the task, how I ‘d manage specific situations as well as my understanding of The Chat Store as well as their services.

Amy was wanting to reveal my strengths and also weaknesses to figure out whether I can meet the high assumptions that they establish. She wanted to know where I would certainly need a little added training as well as where I could bring new talents to the group.

Why I wanted the position was likewise really vital certainly. Although much of our group is spread out throughout the UK, The Conversation Store is definitely a close weaved team with big passions. Each one of us is an important part of providing the results that we do for clients.

Requirements, such as my typing rate, were evaluated as well certainly. Needing to transform multiple internet site visitors whilst supplying consumer fulfillment suggests that you need to think and also kind fast.

Amy additionally offered me the chance to ask any concerns that I had, as well as she answered them extensively. I enjoyed and hoping that I did well in my live chat meeting!

As you have actually most likely thought (by me creating this post) I did do well in my initial meeting for the live chat work. I was invited to the following stage of the application process– a telephone meeting with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this much yet I was additionally extremely nervous! Luckily the telephone meeting was not as scary as I as soon as believed and also it was more casual than official.

I got asked about my leisure activities, what I like to do in my spare time and a couple of questions about the Live Conversation Representative placement. I likewise had some comments on my ‘Live Conversation Meeting’, which was wonderful to listen to.

A great deal of the concerns that Joe asked had to do with my character. Joe claimed that proceeding with everyone and also coming to be a part of The Conversation Store family was a very vital aspect.

It was an enjoyment to speak on the phone to my potential future bosses and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the position … and I accepted with excellent satisfaction, certainly. I mored than the moon as well as I still am!

Once I had approved the deal I was emailed the contracts that required to be authorized electronically (just how great is that), my working hours, what group I would remain in and all of my log-in details prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hours and also he discussed everything I needed to find out about the “Live Chat Agent” position. I made certain to make lots of notes in my notebook as it is a great deal to absorb.

I was after that provided the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the procedure) and various other information I needed to know about the training procedure including specifically what would certainly occur. John was a satisfaction to speak to as well as I felt comfy chatting to him as he stated he would be there for any kind of questions I may have if I am ever before not sure or stuck.


I have had a negative round of ill health, which suggested I was not able to start my training when organized. Fortunately The Chat Shop are a number of fantastic individuals that are patiently waiting on me to be all right once again. I have never ever understood such an understanding firm as well as I feel blessed to be employed by them.

Just as I will give up my work search, I came across The Conversation Shop. I’m excitedly waiting for recovering and beginning my training. Hopefully I will be a fully fledged online chat agent soon … watch this area, my next blog post will tell you everything about my trip via the training procedure.