I had been seeking a job working from home for a while and was about to surrender. Most ‘work from house’ tasks that you locate online seem to be some kind of pyramid or ‘begin your own company’ scheme. Paying a signing up with fee or acquiring their products for you to sell on? No many thanks!

Eventually I decided to have one more little look and discovered The Conversation Store. I saw the “Live Conversation Representative” work on their professions web page and also, after reading the description, a large wave of joy came me. Not just did I fit their requirements to a tee (careful learner with an inquisitive mind, solid ability to multi-task, high levels of organisation social media marketing job keywords as well as a typing rate above 80 words per min), it likewise seemed like a work that I would really love to do!

I applied straight away! I patiently awaited a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Team Manager at The Conversation Store, emailed me and also provided me a ‘Live Conversation Meeting’; following on from the first application inquiries, this is the first stage of the recruitment process.

I was instead thrilled as I had never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Store’s internet site. I opened my internet browser, went to The Conversation Store homepage and also merely clicked the live chat tab. I had come to my meeting.

After introducing myself to a representative that was handling chat at the time, I was promptly transferred to Amy, that was ready as well as waiting to start my meeting.

My interview started like any other: we presented ourselves as well as had a little bit of an informal inviting chat (which made me feel comfortable). Then it was on to the primary interview. What was odd was the reality that the discussion was really similar to an in person interview, except it was by means of online conversation!

The questions were about my previous experience, why I was looking for the work, exactly how I ‘d take care of specific situations and my knowledge of The Chat Store as well as their services.

Amy was wanting to reveal my toughness and weak points to establish whether I could meet the high assumptions that they set. She would like to know where I would certainly need a little extra training and where I could bring brand-new abilities to the team.

Why I desired the position was likewise really essential obviously. Although much of our team is spread across the UK, The Chat Shop is absolutely a close knit group with large ambitions. Every one people is an integral part of providing the results that we do for customers.

Needs, such as my keying speed, were tested as well certainly. Having to transform numerous internet site visitors whilst offering customer satisfaction implies that you need to think as well as kind quick.

Amy also offered me the opportunity to ask any type of concerns that I had, and she addressed them thoroughly. I enjoyed as well as hoping that I succeeded in my online chat interview!

As you have actually most likely thought (by me creating this post) I did do well in my preliminary meeting for the live chat work. I was welcomed to the next phase of the application process– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far but I was likewise extremely nervous! Thankfully the telephone meeting was not as terrifying as I once thought as well as it was more casual than official.

I got asked about my leisure activities, what I such as to do in my extra time and a couple of concerns concerning the Live Conversation Representative placement. I likewise had some feedback on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A lot of the inquiries that Joe asked had to do with my individuality. Joe stated that proceeding with everyone as well as coming to be a part of The Chat Shop family was an extremely crucial factor.

It was a pleasure to talk on the phone to my prospective future employers and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the position … and I accepted with fantastic pleasure, certainly. I was over the moon and I still am!

When I had accepted the offer I was emailed the contracts that required to be signed electronically (exactly how great is that), my functioning hours, what team I would be in and all of my log-in information all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hours and also he discussed every little thing I required to know about the “Live Chat Representative” position. I made sure to make lots of notes in my note pad as it is a great deal to take in.

I was then given the dates of when my training would start (training lasts around 3 weeks and we’re paid during the procedure) as well as various other details I needed to know about the training process consisting of specifically what would certainly happen. John was an enjoyment to talk to as well as I really felt comfortable chatting to him as he said he would be there for any questions I may have if I am ever before unclear or stuck.


I have had a bad spell of disease, which implied I was unable to start my training when organized. Thankfully The Chat Store are a lot of terrific people that are patiently awaiting me to be all right once again. I have never ever recognized such a comprehending business and also I feel fortunate to be employed by them.

Just as I will give up my job search, I stumbled across The Conversation Shop. I’m eagerly waiting for recovering as well as beginning my training. Ideally I shall be a completely fledged real-time conversation agent soon … enjoy this room, my next message will certainly tell you everything about my journey through the training process.