I had actually been trying to find a task functioning from home for a while and will give up. A lot of ‘function from residence’ work that you find on the internet appear to be some kind of pyramid or ‘start your very own service’ scheme. Paying a joining fee or getting their products for you to sell on? No many thanks!

One day I made a decision to have an additional little appearance and encountered The Chat Store. I saw the “Live Conversation Representative” work on their careers web page and also, after checking out the description, a huge wave of happiness came by me. Not just did I suit their demands to a tee (precise student with an inquisitive mind, strong capability to multi-task, high levels of organisation social media marketing job posting and also an inputting speed above 80 words per minute), it likewise felt like a task that I would truly enjoy to do!

I used instantly! I patiently waited for a reply yet, to my shock, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Conversation Store, emailed me and offered me a ‘Live Chat Meeting’; following on from the first application inquiries, this is the initial stage of the employment process.

I was instead thrilled as I had actually never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Shop’s website. I opened my web browser, mosted likely to The Conversation Shop homepage and also merely clicked the online conversation tab. I had arrived at my meeting.

After presenting myself to a representative that was handling conversation at the time, I was rapidly transferred to Amy, who was ready and also waiting to start my interview.

My meeting began like any other: we introduced ourselves and also had a little bit of a casual inviting conversation (which made me really feel at ease). Then it was on to the main interview. What was strange was the truth that the conversation was really similar to an in person meeting, other than it was through live chat!

The concerns were about my previous experience, why I was looking for the work, how I would certainly handle specific situations and also my knowledge of The Conversation Shop as well as their services.

Amy was seeking to disclose my strengths and weaknesses to determine whether I can fulfill the high expectations that they set. She needed to know where I would certainly require a little extra training and where I might bring brand-new abilities to the team.

Why I desired the placement was additionally very essential certainly. Although much of our group is spread out across the UK, The Chat Store is definitely a close knit group with big passions. Each and every one people is an important part of providing the outcomes that we provide for customers.

Needs, such as my typing rate, were examined as well of course. Needing to convert multiple website site visitors whilst giving consumer fulfillment indicates that you need to assume and type quickly.

Amy additionally provided me the opportunity to ask any type of questions that I had, and she addressed them thoroughly. I enjoyed as well as hoping that I succeeded in my online chat interview!

As you have actually probably thought (by me composing this blog post) I did succeed in my first meeting for the online conversation work. I was welcomed to the following stage of the application process– a telephone interview with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this far but I was also extremely nervous! Fortunately the telephone interview was not as scary as I once thought and it was more laid-back than formal.

I got asked about my leisure activities, what I like to do in my extra time and also a few inquiries about the Live Conversation Agent placement. I likewise had some responses on my ‘Live Conversation Meeting’, which was fantastic to hear.

A great deal of the concerns that Joe asked had to do with my personality. Joe said that getting on with everybody and also coming to be a part of The Chat Shop household was a very vital variable.

It was a satisfaction to talk on the phone to my potential future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the setting … and also I accepted with terrific satisfaction, obviously. I mored than the moon and also I still am!

When I had accepted the offer I was emailed the contracts that needed to be signed digitally (just how great is that), my working hours, what group I would certainly remain in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted about 2 hrs and he discussed whatever I required to know about the “Live Conversation Representative” setting. I made certain to make lots of notes in my notebook as it is a great deal to take in.

I was after that offered the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the process) and various other details I required to find out about the training process consisting of specifically what would take place. John was a pleasure to talk with as well as I really felt comfortable chatting to him as he said he would certainly be there for any queries I may have if I am ever before unclear or stuck.


I have had a negative bout of ill health, which implied I was not able to begin my training when prepared. Luckily The Conversation Store are a number of terrific individuals who are patiently waiting on me to be well enough once more. I have actually never ever recognized such a recognizing firm and I feel blessed to be employed by them.

Equally as I will give up my work search, I came across The Conversation Shop. I’m eagerly waiting for getting well and starting my training. With any luck I shall be a totally fledged online chat agent quickly … enjoy this space, my following post will certainly tell you all about my trip with the training procedure.