I had been looking for a work working from residence for a while and was about to surrender. The majority of ‘work from house’ tasks that you discover on the internet appear to be some type of pyramid or ‘start your own organization’ system. Paying a joining charge or buying their items for you to sell on? No thanks!

Eventually I determined to have another little look and stumbled upon The Chat Store. I saw the “Live Conversation Agent” job on their jobs page and also, after reading the description, a large wave of happiness came by me. Not just did I fit their requirements to a tee (precise learner with a curious mind, strong ability to multi-task, high degrees of organisation social media marketing job responsibilities and an inputting rate above 80 words per minute), it additionally appeared like a task that I would truly like to do!

I applied straight away! I patiently awaited a reply but, to my shock, I wasn’t waiting long in all.

Amy, a Team Manager at The Chat Shop, emailed me and also used me a ‘Live Conversation Interview’; complying with on from the first application concerns, this is the first stage of the employment process.

I was rather delighted as I had never ever experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Store’s site. I opened my web browser, went to The Chat Store homepage and also just clicked the live chat tab. I had reached my meeting.

After introducing myself to an agent that was handling conversation at the time, I was swiftly transferred to Amy, who prepared and waiting to begin my interview.

My meeting started like any other: we presented ourselves and had a bit of a laid-back welcoming chat (that made me feel at ease). After that it was on to the main meeting. What was weird was the fact that the conversation was extremely similar to a face-to-face interview, other than it was via online conversation!

The inquiries were about my previous experience, why I was looking for the work, exactly how I would certainly take care of certain circumstances and my knowledge of The Conversation Shop and their solutions.

Amy was aiming to expose my staminas and weaknesses to establish whether I might meet the high assumptions that they set. She would like to know where I would certainly require a little extra training and also where I might bring new skills to the team.

Why I desired the position was also really vital of course. Although much of our group is spread throughout the UK, The Chat Shop is definitely a close knit group with big ambitions. Every one people is an important part of supplying the results that we provide for customers.

Requirements, such as my typing speed, were checked too obviously. Having to convert several site site visitors whilst offering customer fulfillment indicates that you need to believe and kind quick.

Amy likewise offered me the possibility to ask any kind of questions that I had, and also she answered them completely. I mored than happy and wishing that I succeeded in my real-time chat interview!

As you have actually most likely thought (by me creating this post) I did do well in my first interview for the live conversation job. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this far yet I was likewise really anxious! The good news is the telephone interview was not as scary as I once thought and also it was much more laid-back than official.

I got inquired about my leisure activities, what I such as to do in my leisure as well as a few concerns concerning the Live Conversation Agent setting. I additionally had some feedback on my ‘Live Chat Interview’, which was wonderful to hear.

A lot of the inquiries that Joe asked had to do with my individuality. Joe said that getting on with everybody and also ending up being a part of The Conversation Store family was an extremely vital element.

It was a pleasure to speak on the phone to my possible future managers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the setting … as well as I approved with wonderful enjoyment, naturally. I was over the moon and I still am!

Once I had actually approved the deal I was emailed the contracts that required to be signed electronically (how great is that), my functioning hours, what group I would certainly be in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Group Leader. This call lasted about 2 hours and he discussed every little thing I needed to find out about the “Live Conversation Representative” placement. I ensured to make great deals of notes in my note pad as it is a lot to take in.

I was after that provided the days of when my training would certainly commence (training lasts around 3 weeks and also we’re paid throughout the process) and also various other information I required to learn about the training procedure consisting of exactly what would certainly take place. John was a pleasure to speak to and I really felt comfy talking to him as he claimed he would certainly be there for any type of questions I may have if I am ever uncertain or stuck.


I have had a poor spell of ill health, which meant I was unable to begin my training when organized. Luckily The Chat Shop are a lot of wonderful individuals that are patiently waiting for me to be well enough once more. I have never recognized such an understanding business and also I feel blessed to be used by them.

Just as I was about to give up my work search, I stumbled across The Chat Store. I’m eagerly waiting for getting well as well as starting my training. Hopefully I shall be a completely fledged live conversation agent quickly … watch this area, my next blog post will inform you everything about my journey via the training procedure.