I had been seeking a job working from residence for some time as well as was about to quit. Many ‘function from home’ work that you find online appear to be some kind of pyramid or ‘begin your own organization’ scheme. Paying a joining fee or getting their products for you to sell on? No thanks!

One day I determined to have an additional little look and found The Conversation Shop. I saw the “Live Conversation Representative” job on their jobs web page and, after reading the summary, a huge wave of joy came me. Not only did I suit their demands to a tee (precise learner with an inquisitive mind, strong ability to multi-task, high degrees of organisation social media marketing jobs london and a typing rate over 80 words per min), it additionally felt like a job that I would truly love to do!

I used straight away! I patiently waited for a reply however, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Chat Shop, emailed me as well as provided me a ‘Live Chat Interview’; complying with on from the initial application concerns, this is the first stage of the employment process.

I was rather delighted as I had actually never experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Shop’s internet site. I opened my internet browser, mosted likely to The Chat Store homepage and also simply clicked the live conversation tab. I had gotten to my interview.

After introducing myself to a representative that was managing conversation at the time, I was promptly transferred to Amy, who prepared and also waiting to start my interview.

My meeting started like any other: we presented ourselves and also had a little bit of a casual welcoming conversation (that made me really feel comfortable). Then it was on to the primary meeting. What was strange was the reality that the conversation was extremely similar to an in person meeting, other than it was through live conversation!

The inquiries had to do with my previous experience, why I was making an application for the job, exactly how I would certainly deal with particular circumstances as well as my knowledge of The Conversation Store and also their solutions.

Amy was seeking to expose my staminas and weak points to determine whether I can fulfill the high assumptions that they set. She would like to know where I would certainly require a little extra training and where I could bring brand-new talents to the team.

Why I wanted the placement was likewise really crucial obviously. Although much of our team is spread throughout the UK, The Conversation Shop is certainly a close weaved team with big aspirations. Every one people is an indispensable part of supplying the outcomes that we provide for customers.

Needs, such as my keying speed, were examined as well obviously. Needing to convert multiple internet site visitors whilst offering client fulfillment implies that you need to assume as well as type fast.

Amy additionally gave me the chance to ask any kind of questions that I had, and also she addressed them thoroughly. I mored than happy and wishing that I succeeded in my real-time chat interview!

As you have actually most likely thought (by me composing this blog post) I did succeed in my initial meeting for the online conversation job. I was invited to the next phase of the application process– a telephone meeting with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this far but I was also very worried! The good news is the telephone interview was not as terrifying as I when thought and also it was a lot more casual than official.

I obtained inquired about my leisure activities, what I such as to do in my leisure and also a couple of questions about the Live Conversation Representative position. I also had some comments on my ‘Live Conversation Interview’, which was great to hear.

A lot of the questions that Joe asked were about my character. Joe said that proceeding with everybody and also becoming a part of The Chat Store family was a very important factor.

It was a pleasure to talk on the phone to my prospective future employers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the position … and also I accepted with excellent satisfaction, certainly. I was over the moon and also I still am!

Once I had actually approved the deal I was emailed the contracts that required to be signed digitally (how awesome is that), my working hrs, what team I would remain in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted about 2 hours and also he clarified everything I needed to learn about the “Live Chat Agent” position. I ensured to make lots of notes in my notebook as it is a whole lot to take in.

I was then given the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the process) and various other information I needed to know about the training process including specifically what would certainly take place. John was an enjoyment to speak to as well as I felt comfy talking to him as he stated he would be there for any kind of queries I may have if I am ever before uncertain or stuck.


I have had a bad round of illness, which suggested I was unable to start my training when organized. Luckily The Conversation Store are a lot of wonderful people who are patiently waiting on me to be all right again. I have never known such a comprehending firm as well as I really feel blessed to be used by them.

Just as I will surrender my task search, I stumbled across The Chat Shop. I’m eagerly awaiting getting well and also beginning my training. With any luck I will be a fully fledged online chat agent soon … see this space, my next post will certainly inform you all about my trip via the training procedure.