I had actually been looking for a task working from house for some time as well as will give up. A lot of ‘function from home’ work that you discover online seem to be some kind of pyramid or ‘start your own business’ plan. Paying a signing up with charge or getting their items for you to sell on? No many thanks!

Eventually I made a decision to have one more little look as well as stumbled upon The Chat Store. I saw the “Live Chat Agent” task on their occupations web page as well as, after reviewing the description, a big wave of joy came me. Not only did I suit their needs to a tee (precise learner with an analytical mind, strong capability to multi-task, high degrees of organisation social media marketing jobs surrey and also an inputting speed over 80 words per minute), it also felt like a job that I would truly like to do!

I used quickly! I patiently awaited a reply yet, to my shock, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and also supplied me a ‘Live Conversation Interview’; complying with on from the preliminary application questions, this is the first stage of the recruitment process.

I was instead delighted as I had never ever experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Store’s website. I opened my browser, mosted likely to The Conversation Shop homepage and just clicked the live conversation tab. I had come to my meeting.

After introducing myself to an agent that was taking care of chat at the time, I was quickly transferred to Amy, that prepared and waiting to begin my interview.

My interview started like any other: we presented ourselves and had a little bit of an informal inviting chat (that made me feel at ease). Then it was on to the main interview. What was weird was the truth that the conversation was very similar to a face-to-face interview, except it was through live chat!

The questions had to do with my previous experience, why I was applying for the job, just how I ‘d take care of certain situations and my knowledge of The Chat Shop and their solutions.

Amy was aiming to reveal my toughness and weaknesses to establish whether I can meet the high expectations that they establish. She wished to know where I would certainly need a little additional training and where I might bring brand-new abilities to the group.

Why I desired the setting was likewise extremely vital obviously. Although much of our group is spread across the UK, The Conversation Store is certainly a close knit group with big ambitions. Each and every one people is an essential part of supplying the outcomes that we do for clients.

Requirements, such as my keying speed, were evaluated too certainly. Having to transform multiple website visitors whilst supplying consumer fulfillment means that you need to believe and type quick.

Amy likewise offered me the possibility to ask any type of questions that I had, and she answered them extensively. I was happy and hoping that I succeeded in my live conversation interview!

As you’ve most likely guessed (by me creating this post) I did do well in my first meeting for the live chat work. I was welcomed to the following stage of the application procedure– a telephone interview with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this far yet I was additionally extremely nervous! Fortunately the telephone interview was not as frightening as I once assumed as well as it was extra informal than formal.

I obtained asked about my leisure activities, what I like to do in my extra time and a few concerns regarding the Live Chat Representative position. I likewise had some feedback on my ‘Live Conversation Interview’, which was excellent to listen to.

A great deal of the questions that Joe asked had to do with my personality. Joe stated that proceeding with everyone and becoming a part of The Chat Store household was a really crucial element.

It was a satisfaction to speak on the phone to my potential future employers and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the position … and I approved with great satisfaction, obviously. I mored than the moon and also I still am!

As soon as I had approved the offer I was emailed the contracts that required to be signed electronically (just how great is that), my working hours, what team I would remain in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This call lasted around 2 hours and he described every little thing I needed to learn about the “Live Chat Representative” placement. I made certain to make lots of notes in my note pad as it is a great deal to take in.

I was then provided the days of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid during the procedure) and also other details I needed to understand about the training procedure including precisely what would occur. John was a pleasure to talk to and I felt comfy chatting to him as he stated he would be there for any type of inquiries I may have if I am ever before uncertain or stuck.


I have had a negative spell of illness, which suggested I was incapable to begin my training when prepared. Luckily The Chat Store are a lot of fantastic people that are patiently waiting for me to be all right once again. I have actually never ever known such a comprehending firm and I really feel blessed to be employed by them.

Equally as I will surrender my job search, I came across The Conversation Shop. I’m excitedly awaiting recovering and also starting my training. Hopefully I shall be a fully fledged online conversation agent quickly … view this space, my next blog post will inform you all about my trip with the training procedure.