I had actually been trying to find a work working from home for a while and was about to quit. A lot of ‘function from house’ work that you locate on the internet seem to be some type of pyramid or ‘start your very own service’ scheme. Paying a joining fee or buying their items for you to sell on? No thanks!

Someday I made a decision to have one more little appearance and stumbled upon The Chat Store. I saw the “Live Conversation Agent” task on their careers web page and, after reading the description, a huge wave of happiness came over me. Not just did I fit their demands to a tee (precise learner with an analytical mind, solid capability to multi-task, high levels of organisation social media marketing trainee jobs and also a keying speed above 80 words per min), it additionally looked like a job that I would really like to do!

I used straight away! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long in all.

Amy, a Group Manager at The Conversation Store, emailed me and provided me a ‘Live Chat Interview’; adhering to on from the preliminary application inquiries, this is the first stage of the employment procedure.

I was rather excited as I had never experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Store’s internet site. I opened my web browser, mosted likely to The Conversation Shop homepage as well as simply clicked the live chat tab. I had reached my interview.

After presenting myself to a representative that was taking care of chat at the time, I was swiftly moved to Amy, that was ready and waiting to start my meeting.

My interview started like any other: we introduced ourselves and had a bit of an informal inviting conversation (that made me really feel secure). Then it was on to the major interview. What was weird was the fact that the conversation was extremely comparable to a face-to-face meeting, except it was via real-time chat!

The inquiries were about my previous experience, why I was getting the job, just how I ‘d handle particular circumstances and also my knowledge of The Conversation Shop and also their services.

Amy was looking to disclose my toughness and also weaknesses to determine whether I could satisfy the high expectations that they set. She wished to know where I would need a little extra training and also where I could bring new skills to the team.

Why I desired the setting was also extremely essential certainly. Although much of our team is spread out across the UK, The Chat Store is certainly a close knit team with huge aspirations. Each one people is an indispensable part of supplying the results that we provide for clients.

Needs, such as my keying rate, were tested too obviously. Having to transform several web site visitors whilst supplying customer contentment suggests that you need to assume and also type quickly.

Amy also gave me the possibility to ask any type of questions that I had, and also she answered them thoroughly. I mored than happy and also wishing that I succeeded in my live chat interview!

As you have actually most likely thought (by me writing this post) I did do well in my first interview for the real-time conversation work. I was welcomed to the next phase of the application process– a telephone meeting with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this far but I was also very nervous! Fortunately the telephone meeting was not as terrifying as I when assumed as well as it was extra laid-back than formal.

I obtained asked about my hobbies, what I such as to do in my extra time and a couple of concerns concerning the Live Chat Representative placement. I also had some feedback on my ‘Live Conversation Meeting’, which was excellent to hear.

A lot of the inquiries that Joe asked had to do with my individuality. Joe said that getting on with everyone as well as becoming a part of The Chat Store household was a very vital element.

It was a satisfaction to speak on the phone to my prospective future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … and also I accepted with fantastic satisfaction, obviously. I was over the moon and I still am!

When I had accepted the deal I was emailed the agreements that needed to be authorized electronically (exactly how amazing is that), my functioning hours, what team I would certainly be in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Team Leader. This call lasted around 2 hrs and also he clarified everything I needed to find out about the “Live Chat Agent” placement. I made sure to make lots of notes in my notebook as it is a great deal to take in.

I was then provided the days of when my training would begin (training lasts around 3 weeks and also we’re paid during the process) as well as various other details I needed to understand about the training procedure including exactly what would occur. John was a pleasure to speak to and I really felt comfy chatting to him as he claimed he would be there for any type of questions I might have if I am ever unsure or stuck.


I have had a negative round of illness, which suggested I was unable to begin my training when prepared. The Good News Is The Chat Store are a bunch of wonderful individuals who are patiently awaiting me to be well enough once more. I have never ever recognized such a comprehending company and also I feel privileged to be employed by them.

Equally as I will quit my work search, I stumbled across The Conversation Shop. I’m excitedly waiting for getting well and also beginning my training. Ideally I will be a fully fledged live chat representative quickly … watch this area, my next message will certainly inform you all about my trip through the training procedure.