I had actually been seeking a task functioning from home for some time and will quit. Many ‘work from residence’ jobs that you find on-line appear to be some kind of pyramid or ‘start your own company’ plan. Paying a joining cost or buying their items for you to sell on? No thanks!

One day I made a decision to have one more little look and encountered The Chat Shop. I saw the “Live Chat Agent” work on their professions web page and, after checking out the description, a huge wave of happiness came me. Not only did I suit their requirements to a tee (meticulous learner with an analytical mind, solid capacity to multi-task, high degrees of organisation social media markting jobs and also a keying speed over 80 words per min), it also appeared like a work that I would actually like to do!

I used immediately! I patiently awaited a reply but, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Manager at The Chat Store, emailed me as well as supplied me a ‘Live Conversation Interview’; complying with on from the initial application questions, this is the initial stage of the recruitment process.

I was instead delighted as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Chat Shop’s web site. I opened my web browser, went to The Chat Shop homepage and also simply clicked the online chat tab. I had actually come to my meeting.

After presenting myself to an agent that was taking care of conversation at the time, I was rapidly moved to Amy, that prepared and waiting to begin my interview.

My interview began like any other: we presented ourselves as well as had a little of an informal welcoming chat (that made me really feel comfortable). Then it was on to the main meeting. What was unusual was the fact that the discussion was really similar to an in person interview, other than it was using live chat!

The concerns had to do with my previous experience, why I was obtaining the work, how I ‘d take care of particular situations as well as my expertise of The Chat Shop and their solutions.

Amy was aiming to reveal my toughness and weak points to figure out whether I can meet the high expectations that they establish. She wished to know where I would certainly require a little additional training and where I can bring new talents to the group.

Why I desired the position was additionally very crucial of course. Although much of our group is spread across the UK, The Chat Shop is certainly a close knit team with big aspirations. Each one of us is an essential part of delivering the results that we provide for customers.

Requirements, such as my inputting rate, were tested also of course. Having to transform several web site visitors whilst offering customer complete satisfaction implies that you need to think and also kind quick.

Amy also provided me the possibility to ask any questions that I had, as well as she answered them extensively. I was happy and wishing that I did well in my real-time chat interview!

As you have actually probably guessed (by me composing this article) I did do well in my initial meeting for the live conversation task. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this far yet I was likewise extremely worried! Fortunately the telephone interview was not as frightening as I when assumed and it was more casual than official.

I obtained asked about my leisure activities, what I such as to do in my extra time as well as a few questions about the Live Conversation Representative placement. I likewise had some feedback on my ‘Live Chat Meeting’, which was great to hear.

A lot of the questions that Joe asked had to do with my character. Joe said that moving on with everyone as well as coming to be a part of The Conversation Store family was a really vital element.

It was a pleasure to speak on the phone to my potential future employers as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the position … as well as I accepted with excellent pleasure, naturally. I was over the moon and I still am!

As soon as I had accepted the offer I was emailed the agreements that needed to be authorized electronically (just how cool is that), my working hours, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted around 2 hours and he explained whatever I needed to find out about the “Live Conversation Agent” position. I saw to it to make great deals of notes in my notebook as it is a whole lot to take in.

I was after that offered the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the procedure) and also other information I needed to understand about the training procedure consisting of specifically what would certainly take place. John was a satisfaction to talk to as well as I really felt comfy chatting to him as he said he would be there for any questions I might have if I am ever before not sure or stuck.


I have had a bad round of disease, which meant I was unable to start my training when set up. Luckily The Chat Shop are a bunch of terrific people who are patiently waiting on me to be all right once again. I have actually never ever understood such an understanding business as well as I feel fortunate to be utilized by them.

Just as I will surrender my work search, I stumbled across The Conversation Shop. I’m excitedly awaiting healing and beginning my training. With any luck I will be a fully fledged online chat agent quickly … watch this room, my following post will certainly inform you everything about my trip with the training process.