I had actually been searching for a job functioning from home for some time and was about to give up. Most ‘function from home’ jobs that you discover on the internet seem to be some form of pyramid or ‘begin your own organization’ plan. Paying a signing up with cost or buying their items for you to sell on? No many thanks!

One day I chose to have another little appearance as well as encountered The Chat Shop. I saw the “Live Chat Representative” work on their careers web page and also, after checking out the description, a large wave of joy came me. Not only did I fit their requirements to a tee (careful student with an analytical mind, strong capacity to multi-task, high degrees of organisation social media media evaluator job description as well as a keying speed above 80 words per min), it also appeared like a task that I would really like to do!

I applied instantly! I patiently waited for a reply but, to my surprise, I had not been waiting long in any way.

Amy, a Group Supervisor at The Conversation Store, emailed me and supplied me a ‘Live Chat Interview’; adhering to on from the initial application concerns, this is the first stage of the employment procedure.

I was instead thrilled as I had actually never experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Shop’s website. I opened my browser, mosted likely to The Conversation Store homepage as well as merely clicked the live conversation tab. I had gotten to my meeting.

After introducing myself to an agent that was handling chat at the time, I was promptly transferred to Amy, who was ready and waiting to begin my meeting.

My meeting began like any other: we introduced ourselves as well as had a little of an informal welcoming chat (that made me feel at ease). Then it was on to the major meeting. What was odd was the fact that the conversation was very similar to an in person meeting, other than it was using live conversation!

The questions were about my previous experience, why I was making an application for the job, exactly how I would certainly take care of specific situations and my understanding of The Chat Shop as well as their services.

Amy was looking to disclose my strengths as well as weaknesses to determine whether I could satisfy the high assumptions that they establish. She needed to know where I would require a little additional training as well as where I might bring brand-new talents to the team.

Why I wanted the position was also very crucial of course. Although much of our team is spread out throughout the UK, The Chat Shop is absolutely a close knit group with big passions. Every one people is an integral part of supplying the outcomes that we do for clients.

Needs, such as my inputting speed, were evaluated also certainly. Needing to convert numerous site visitors whilst supplying customer satisfaction indicates that you have to think and type quickly.

Amy likewise offered me the chance to ask any kind of inquiries that I had, and she answered them thoroughly. I enjoyed and really hoping that I succeeded in my online chat interview!

As you have actually most likely presumed (by me writing this blog post) I did succeed in my preliminary interview for the real-time chat job. I was invited to the next stage of the application process– a telephone meeting with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far yet I was additionally really nervous! Thankfully the telephone interview was not as scary as I once thought and also it was more casual than formal.

I obtained inquired about my pastimes, what I such as to do in my spare time and a couple of inquiries concerning the Live Chat Agent setting. I likewise had some responses on my ‘Live Chat Meeting’, which was wonderful to hear.

A lot of the concerns that Joe asked were about my character. Joe stated that moving on with everyone and coming to be a part of The Chat Shop family members was an extremely essential factor.

It was an enjoyment to speak on the phone to my potential future bosses as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … as well as I accepted with great pleasure, naturally. I was over the moon and I still am!

Once I had accepted the offer I was emailed the agreements that needed to be authorized digitally (just how great is that), my functioning hours, what team I would be in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted around 2 hrs and he described whatever I needed to understand about the “Live Chat Representative” position. I ensured to make great deals of notes in my note pad as it is a great deal to take in.

I was then given the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid during the process) and also various other information I needed to learn about the training procedure consisting of exactly what would certainly take place. John was a pleasure to talk to as well as I really felt comfy talking to him as he claimed he would be there for any kind of queries I may have if I am ever unclear or stuck.


I have had a poor bout of ill health, which suggested I was unable to start my training when set up. Luckily The Conversation Store are a bunch of terrific individuals that are patiently waiting on me to be all right again. I have actually never recognized such an understanding firm and I feel fortunate to be employed by them.

Equally as I will quit my job search, I stumbled across The Chat Shop. I’m excitedly waiting for recovering and starting my training. With any luck I will be a totally fledged live conversation representative quickly … watch this space, my next post will tell you all about my trip with the training procedure.