I had been searching for a task working from home for a while and was about to quit. Most ‘work from residence’ tasks that you discover online appear to be some kind of pyramid or ‘begin your very own organization’ system. Paying a joining cost or purchasing their products for you to sell on? No many thanks!
One day I made a decision to have one more little appearance and discovered The Conversation Shop. I saw the “Live Conversation Representative” task on their jobs page and, after checking out the summary, a huge wave of happiness came over me. Not just did I suit their needs to a tee (careful student with an inquisitive mind, solid capacity to multi-task, high levels of organisation social media mistakes that could cost you the job and a keying speed above 80 words per minute), it also felt like a job that I would really enjoy to do!
I applied instantly! I patiently waited for a reply however, to my surprise, I had not been waiting long whatsoever.
Amy, a Group Manager at The Chat Store, emailed me as well as provided me a ‘Live Chat Meeting’; following on from the first application inquiries, this is the first stage of the employment process.
I was rather delighted as I had never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Store’s website. I opened my browser, mosted likely to The Chat Shop homepage and just clicked the online conversation tab. I had gotten to my interview.
After introducing myself to an agent that was handling chat at the time, I was promptly transferred to Amy, that prepared and also waiting to start my interview.
My meeting started like any other: we presented ourselves as well as had a bit of a laid-back welcoming conversation (that made me feel secure). Then it was on to the major meeting. What was unusual was the reality that the discussion was very comparable to a face-to-face interview, except it was via live conversation!
The questions had to do with my previous experience, why I was requesting the work, just how I ‘d manage specific situations and also my knowledge of The Chat Shop and also their solutions.
Amy was seeking to disclose my strengths as well as weaknesses to identify whether I might satisfy the high expectations that they set. She needed to know where I would certainly require a little additional training and also where I can bring brand-new skills to the team.
Why I desired the setting was also very important naturally. Although much of our team is spread throughout the UK, The Chat Shop is definitely a close weaved team with big aspirations. Every one of us is an integral part of delivering the outcomes that we provide for clients.
Demands, such as my keying rate, were examined also certainly. Having to transform several site visitors whilst providing consumer fulfillment suggests that you need to believe as well as type quick.
Amy also offered me the opportunity to ask any questions that I had, and also she answered them completely. I was happy and also really hoping that I did well in my online chat meeting!
As you have actually most likely guessed (by me composing this blog post) I did do well in my initial interview for the online chat work. I was welcomed to the next stage of the application procedure– a telephone interview with Amy and one of The Conversation Shop’s Co-Founders, Joe.
This is the last stage of their employment procedure as well as I was proud that I had actually got this far yet I was additionally very worried! The good news is the telephone interview was not as scary as I as soon as believed and it was a lot more laid-back than formal.
I got inquired about my leisure activities, what I such as to do in my extra time and a couple of concerns regarding the Live Chat Agent placement. I likewise had some feedback on my ‘Live Chat Meeting’, which was excellent to listen to.
A great deal of the concerns that Joe asked were about my character. Joe said that getting on with everybody and also ending up being a part of The Conversation Store family was a very crucial variable.
It was a satisfaction to speak on the phone to my possible future employers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the position … and I approved with terrific satisfaction, obviously. I mored than the moon as well as I still am!
As soon as I had approved the offer I was emailed the contracts that needed to be signed digitally (just how amazing is that), my working hours, what team I would certainly be in and all of my log-in details prepared for my training.
Not long after this I had a call with John– my Team Leader. This telephone call lasted around 2 hours as well as he discussed every little thing I required to find out about the “Live Conversation Representative” placement. I ensured to make great deals of notes in my note pad as it is a whole lot to absorb.
I was after that given the days of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the process) and also other information I needed to understand about the training process consisting of specifically what would occur. John was a satisfaction to talk to and also I felt comfy chatting to him as he stated he would be there for any type of questions I may have if I am ever uncertain or stuck.
I have had a negative spell of ill health, which implied I was incapable to start my training when prepared. Thankfully The Chat Shop are a lot of wonderful individuals who are patiently awaiting me to be well enough once more. I have never known such a recognizing business and also I feel blessed to be utilized by them.
Equally as I was about to quit my job search, I came across The Chat Store. I’m eagerly waiting for healing and also starting my training. With any luck I shall be a totally fledged online conversation representative soon … view this space, my next blog post will tell you everything about my trip via the training process.