I had been searching for a work functioning from residence for a while as well as was about to give up. Most ‘work from house’ work that you discover online appear to be some kind of pyramid or ‘start your own service’ plan. Paying a joining cost or purchasing their products for you to sell on? No thanks!

Eventually I chose to have an additional little look and came across The Conversation Shop. I saw the “Live Conversation Representative” job on their careers web page as well as, after reading the description, a huge wave of happiness came over me. Not only did I suit their needs to a tee (thorough student with an investigative mind, strong capacity to multi-task, high levels of organisation social media mk and a job and also a typing speed over 80 words per minute), it likewise looked like a task that I would actually like to do!

I used immediately! I patiently waited for a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Shop, emailed me and offered me a ‘Live Conversation Meeting’; following on from the first application inquiries, this is the initial stage of the recruitment process.

I was instead delighted as I had never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Chat Shop’s site. I opened my web browser, mosted likely to The Chat Shop homepage and merely clicked the live conversation tab. I had actually come to my interview.

After introducing myself to an agent that was handling chat at the time, I was rapidly transferred to Amy, that was ready and also waiting to start my interview.

My meeting began like any other: we introduced ourselves and also had a little of a casual welcoming chat (which made me feel comfortable). Then it was on to the primary interview. What was odd was the truth that the conversation was really comparable to an in person meeting, except it was by means of real-time conversation!

The concerns had to do with my previous experience, why I was making an application for the job, just how I would certainly take care of specific circumstances and my knowledge of The Conversation Store and also their solutions.

Amy was looking to expose my toughness and weak points to determine whether I might meet the high expectations that they establish. She wished to know where I would certainly need a little added training and also where I could bring new skills to the team.

Why I desired the setting was also really crucial obviously. Although much of our team is spread across the UK, The Conversation Store is absolutely a close weaved group with big aspirations. Each one of us is an essential part of providing the results that we provide for customers.

Demands, such as my typing rate, were evaluated also certainly. Having to transform multiple site site visitors whilst supplying client satisfaction implies that you have to think and type fast.

Amy likewise provided me the opportunity to ask any type of questions that I had, as well as she answered them completely. I mored than happy and hoping that I did well in my real-time conversation interview!

As you’ve possibly thought (by me creating this article) I did do well in my preliminary meeting for the real-time conversation work. I was invited to the next stage of the application process– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this far however I was likewise really worried! Thankfully the telephone meeting was not as frightening as I as soon as assumed as well as it was extra laid-back than official.

I obtained inquired about my leisure activities, what I like to do in my extra time as well as a couple of concerns concerning the Live Conversation Representative placement. I likewise had some responses on my ‘Live Chat Interview’, which was fantastic to listen to.

A lot of the inquiries that Joe asked had to do with my character. Joe stated that getting on with everybody as well as becoming a part of The Chat Store family was a really vital aspect.

It was a pleasure to speak on the phone to my potential future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the setting … as well as I approved with fantastic pleasure, obviously. I mored than the moon and I still am!

Once I had actually accepted the deal I was emailed the agreements that needed to be authorized electronically (exactly how cool is that), my functioning hrs, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted around 2 hours as well as he clarified every little thing I required to find out about the “Live Conversation Agent” placement. I ensured to make great deals of notes in my notebook as it is a lot to absorb.

I was then provided the dates of when my training would begin (training lasts around 3 weeks as well as we’re paid during the procedure) and also other details I required to know about the training procedure consisting of specifically what would occur. John was a satisfaction to speak with as well as I really felt comfortable chatting to him as he claimed he would certainly be there for any kind of queries I might have if I am ever not sure or stuck.


I have had a poor bout of disease, which indicated I was unable to start my training when arranged. Luckily The Chat Store are a lot of remarkable individuals that are patiently waiting on me to be all right once again. I have never understood such a comprehending firm and I feel privileged to be employed by them.

Equally as I was about to give up my task search, I came across The Chat Store. I’m eagerly waiting for getting well and also beginning my training. Hopefully I shall be a completely fledged live conversation representative quickly … enjoy this space, my next blog post will tell you everything about my journey through the training procedure.