I had been trying to find a work functioning from home for a while and will give up. The majority of ‘work from home’ jobs that you locate online appear to be some form of pyramid or ‘begin your own organization’ scheme. Paying a joining cost or acquiring their products for you to sell on? No thanks!

One day I decided to have an additional little look and also discovered The Chat Shop. I saw the “Live Chat Representative” task on their jobs web page and also, after checking out the summary, a big wave of happiness came by me. Not only did I fit their requirements to a tee (careful student with an investigative mind, solid ability to multi-task, high degrees of organisation social media mobile jobs and an inputting rate over 80 words per min), it also seemed like a job that I would truly like to do!

I used quickly! I patiently waited for a reply however, to my shock, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Store, emailed me and offered me a ‘Live Chat Interview’; following on from the initial application questions, this is the initial stage of the recruitment process.

I was rather thrilled as I had actually never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Store’s website. I opened my web browser, went to The Chat Shop homepage and also simply clicked the live conversation tab. I had gotten to my interview.

After introducing myself to an agent that was taking care of chat at the time, I was promptly moved to Amy, who was ready and waiting to begin my interview.

My meeting began like any other: we introduced ourselves and also had a little bit of an informal inviting conversation (which made me feel comfortable). After that it was on to the primary meeting. What was unusual was the truth that the conversation was very comparable to a face-to-face interview, except it was using live chat!

The questions were about my previous experience, why I was obtaining the task, how I ‘d manage specific situations and also my understanding of The Conversation Store and also their services.

Amy was wanting to reveal my strengths and also weaknesses to figure out whether I might meet the high expectations that they establish. She wished to know where I would certainly require a little additional training and where I could bring new abilities to the group.

Why I wanted the position was also extremely important of course. Although much of our team is spread out across the UK, The Conversation Shop is absolutely a close weaved team with large ambitions. Every one of us is an essential part of delivering the results that we provide for customers.

Requirements, such as my typing speed, were checked as well naturally. Having to transform numerous web site site visitors whilst offering customer fulfillment means that you have to believe and type quick.

Amy additionally offered me the chance to ask any kind of questions that I had, as well as she answered them completely. I was happy as well as really hoping that I succeeded in my live conversation meeting!

As you have actually most likely presumed (by me creating this article) I did do well in my first meeting for the live chat task. I was welcomed to the next phase of the application process– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this far yet I was likewise very nervous! Thankfully the telephone meeting was not as scary as I as soon as believed and it was a lot more casual than formal.

I obtained inquired about my hobbies, what I such as to do in my spare time and a few concerns concerning the Live Chat Representative setting. I also had some feedback on my ‘Live Conversation Interview’, which was great to hear.

A great deal of the inquiries that Joe asked were about my character. Joe claimed that proceeding with everybody and also ending up being a part of The Conversation Store household was a really vital variable.

It was an enjoyment to speak on the phone to my possible future managers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … and I accepted with wonderful satisfaction, naturally. I mored than the moon as well as I still am!

When I had actually accepted the deal I was emailed the contracts that required to be authorized electronically (just how cool is that), my working hours, what team I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted about 2 hrs and he discussed everything I needed to learn about the “Live Chat Representative” placement. I made sure to make lots of notes in my note pad as it is a lot to take in.

I was after that offered the days of when my training would start (training lasts around 3 weeks and also we’re paid during the process) and also various other details I required to learn about the training procedure consisting of precisely what would certainly take place. John was an enjoyment to speak with and I really felt comfy talking to him as he claimed he would be there for any queries I may have if I am ever not sure or stuck.


I have had a negative round of disease, which implied I was not able to begin my training when organized. Fortunately The Conversation Shop are a number of fantastic individuals that are patiently waiting for me to be all right once more. I have never recognized such an understanding company as well as I feel blessed to be employed by them.

Equally as I will quit my job search, I came across The Chat Store. I’m excitedly waiting for getting well as well as beginning my training. With any luck I will be a fully fledged online conversation representative quickly … view this room, my next message will tell you everything about my journey with the training procedure.