I had been searching for a task functioning from residence for some time and was about to quit. A lot of ‘function from home’ work that you find on the internet appear to be some type of pyramid or ‘start your very own business’ plan. Paying a signing up with cost or buying their products for you to sell on? No many thanks!
One day I chose to have an additional little look and discovered The Conversation Shop. I saw the “Live Chat Agent” job on their occupations page as well as, after reading the description, a big wave of happiness came over me. Not only did I fit their requirements to a tee (careful learner with an inquisitive mind, solid capability to multi-task, high degrees of organisation social media non profit jobs as well as a keying rate over 80 words per min), it also appeared like a work that I would actually love to do!
I applied immediately! I patiently waited for a reply yet, to my surprise, I had not been waiting long in any way.
Amy, a Group Manager at The Chat Store, emailed me as well as used me a ‘Live Conversation Interview’; following on from the first application questions, this is the initial stage of the recruitment process.
I was instead excited as I had actually never ever experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Store’s web site. I opened my web browser, went to The Chat Shop homepage and also merely clicked the online chat tab. I had come to my interview.
After presenting myself to an agent that was managing conversation at the time, I was promptly transferred to Amy, that prepared and also waiting to start my interview.
My meeting started like any other: we introduced ourselves and had a little of a casual inviting chat (that made me really feel secure). Then it was on to the major interview. What was weird was the fact that the conversation was extremely similar to a face-to-face meeting, other than it was via real-time conversation!
The inquiries were about my previous experience, why I was making an application for the job, just how I would certainly handle particular situations as well as my understanding of The Chat Shop and their services.
Amy was aiming to expose my toughness as well as weak points to determine whether I can fulfill the high expectations that they set. She would like to know where I would certainly require a little extra training and also where I could bring new skills to the team.
Why I wanted the placement was also really essential obviously. Although much of our group is spread across the UK, The Conversation Store is certainly a close knit team with big ambitions. Each and every one people is an essential part of supplying the outcomes that we do for clients.
Demands, such as my typing speed, were tested also certainly. Having to transform numerous website site visitors whilst offering consumer satisfaction means that you have to believe and also type quick.
Amy additionally gave me the possibility to ask any kind of questions that I had, as well as she addressed them extensively. I was happy and also wishing that I did well in my real-time conversation interview!
As you’ve probably guessed (by me composing this article) I did do well in my first meeting for the live conversation work. I was invited to the following phase of the application process– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.
This is the last stage of their recruitment process as well as I was proud that I had actually got this much yet I was also really worried! Thankfully the telephone meeting was not as terrifying as I once assumed and it was more laid-back than formal.
I got inquired about my leisure activities, what I such as to do in my extra time as well as a couple of concerns regarding the Live Chat Representative placement. I also had some comments on my ‘Live Conversation Meeting’, which was wonderful to listen to.
A great deal of the inquiries that Joe asked had to do with my personality. Joe said that getting on with everyone as well as becoming a part of The Chat Shop household was an extremely vital aspect.
It was an enjoyment to talk on the phone to my prospective future employers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … and I accepted with terrific enjoyment, of course. I mored than the moon as well as I still am!
As soon as I had actually accepted the deal I was emailed the agreements that needed to be authorized digitally (exactly how awesome is that), my working hours, what group I would certainly be in and all of my log-in details ready for my training.
Not long after this I had a call with John– my Group Leader. This phone called lasted around 2 hours as well as he clarified every little thing I needed to know about the “Live Chat Agent” position. I made sure to make great deals of notes in my notebook as it is a whole lot to absorb.
I was after that given the days of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also various other details I required to find out about the training procedure consisting of specifically what would certainly occur. John was a pleasure to speak to and also I felt comfortable chatting to him as he said he would be there for any inquiries I might have if I am ever before unclear or stuck.
I have had a negative spell of ill health, which indicated I was incapable to begin my training when organized. Thankfully The Conversation Shop are a lot of terrific individuals that are patiently awaiting me to be well enough again. I have actually never ever recognized such an understanding company as well as I really feel fortunate to be used by them.
Equally as I will give up my work search, I came across The Conversation Store. I’m eagerly awaiting recovering as well as starting my training. Hopefully I will be a fully fledged live chat agent soon … watch this space, my following article will tell you everything about my journey via the training procedure.