I had been seeking a work working from home for a while and also was about to surrender. The majority of ‘function from house’ work that you locate on-line appear to be some form of pyramid or ‘start your own business’ plan. Paying a signing up with cost or buying their products for you to sell on? No thanks!

Eventually I made a decision to have one more little appearance and also discovered The Chat Shop. I saw the “Live Chat Agent” task on their professions web page and, after reading the description, a huge wave of joy came over me. Not just did I fit their requirements to a tee (careful student with an inquisitive mind, strong ability to multi-task, high levels of organisation social media on the job and also a keying rate over 80 words per min), it additionally looked like a job that I would actually like to do!

I applied instantly! I patiently awaited a reply yet, to my shock, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Shop, emailed me as well as provided me a ‘Live Chat Interview’; following on from the preliminary application inquiries, this is the first stage of the recruitment process.

I was rather excited as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Shop’s web site. I opened my internet browser, went to The Conversation Shop homepage and also merely clicked the online conversation tab. I had actually arrived at my interview.

After presenting myself to a representative that was managing conversation at the time, I was promptly moved to Amy, who prepared and also waiting to begin my interview.

My interview began like any other: we presented ourselves and also had a bit of a casual inviting conversation (which made me feel at ease). Then it was on to the primary interview. What was unusual was the fact that the discussion was very comparable to an in person meeting, except it was by means of real-time conversation!

The inquiries were about my previous experience, why I was applying for the job, how I ‘d manage certain circumstances and my understanding of The Conversation Shop and also their solutions.

Amy was aiming to expose my toughness as well as weak points to figure out whether I could fulfill the high assumptions that they set. She would like to know where I would need a little additional training as well as where I can bring new skills to the team.

Why I desired the setting was likewise really crucial certainly. Although much of our group is spread out across the UK, The Conversation Store is definitely a close weaved team with huge passions. Each and every one people is an essential part of supplying the results that we provide for clients.

Requirements, such as my inputting speed, were tested also certainly. Having to transform several site visitors whilst giving customer complete satisfaction means that you have to think and also type fast.

Amy additionally provided me the possibility to ask any type of questions that I had, as well as she answered them completely. I enjoyed and hoping that I succeeded in my real-time conversation interview!

As you’ve most likely thought (by me creating this article) I did do well in my preliminary interview for the online conversation task. I was invited to the following stage of the application procedure– a telephone meeting with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this much however I was additionally very anxious! Thankfully the telephone interview was not as terrifying as I as soon as assumed and also it was extra informal than official.

I got inquired about my leisure activities, what I such as to do in my spare time as well as a few concerns concerning the Live Chat Representative position. I additionally had some feedback on my ‘Live Chat Interview’, which was great to hear.

A great deal of the inquiries that Joe asked were about my personality. Joe claimed that getting on with everybody as well as ending up being a part of The Conversation Shop household was a really essential element.

It was a satisfaction to speak on the phone to my prospective future bosses as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the setting … as well as I accepted with terrific satisfaction, naturally. I mored than the moon as well as I still am!

As soon as I had approved the offer I was emailed the agreements that needed to be authorized digitally (how cool is that), my working hrs, what team I would be in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted about 2 hrs and he described whatever I required to find out about the “Live Conversation Representative” setting. I made certain to make great deals of notes in my notebook as it is a lot to take in.

I was after that given the days of when my training would commence (training lasts around 3 weeks and we’re paid during the process) and also other details I required to learn about the training procedure including precisely what would certainly occur. John was an enjoyment to speak to and I felt comfortable chatting to him as he stated he would certainly be there for any queries I might have if I am ever unsure or stuck.


I have had a bad spell of disease, which implied I was incapable to start my training when organized. The Good News Is The Chat Shop are a lot of terrific people who are patiently awaiting me to be well enough once more. I have actually never ever recognized such a recognizing firm and also I really feel fortunate to be used by them.

Just as I was about to give up my job search, I came across The Chat Shop. I’m eagerly waiting for healing and beginning my training. With any luck I will be a totally fledged real-time conversation agent quickly … view this space, my following post will certainly inform you all about my trip with the training procedure.