I had actually been trying to find a job working from home for some time and was about to quit. The majority of ‘function from home’ tasks that you locate on the internet seem to be some type of pyramid or ‘begin your own service’ plan. Paying a joining cost or purchasing their items for you to sell on? No many thanks!

One day I chose to have an additional little look as well as found The Chat Store. I saw the “Live Chat Agent” task on their careers web page and, after checking out the summary, a big wave of joy came me. Not only did I match their needs to a tee (precise learner with an inquisitive mind, strong ability to multi-task, high degrees of organisation social media responder jobs and also a keying rate above 80 words per minute), it also felt like a work that I would really enjoy to do!

I applied immediately! I patiently awaited a reply however, to my shock, I had not been waiting long in any way.

Amy, a Group Manager at The Chat Shop, emailed me as well as offered me a ‘Live Chat Meeting’; adhering to on from the initial application concerns, this is the first stage of the employment process.

I was instead excited as I had actually never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Store’s web site. I opened my internet browser, went to The Chat Store homepage and merely clicked the live conversation tab. I had actually come to my interview.

After introducing myself to a representative that was managing conversation at the time, I was swiftly transferred to Amy, who was ready as well as waiting to start my interview.

My meeting began like any other: we presented ourselves and had a little bit of an informal welcoming chat (which made me really feel at ease). Then it was on to the major interview. What was weird was the fact that the discussion was really comparable to a face-to-face interview, other than it was using real-time chat!

The inquiries were about my previous experience, why I was making an application for the work, exactly how I ‘d take care of certain circumstances and my expertise of The Chat Shop and also their solutions.

Amy was aiming to reveal my toughness and weaknesses to identify whether I can meet the high assumptions that they establish. She wanted to know where I would certainly require a little added training and also where I can bring new skills to the group.

Why I wanted the placement was also extremely crucial obviously. Although much of our group is spread out throughout the UK, The Chat Store is certainly a close weaved group with huge passions. Every one of us is an indispensable part of supplying the results that we do for customers.

Requirements, such as my inputting rate, were tested too naturally. Having to transform numerous site visitors whilst offering client complete satisfaction means that you have to think and also type quick.

Amy additionally gave me the chance to ask any kind of concerns that I had, and also she addressed them thoroughly. I enjoyed and really hoping that I succeeded in my real-time chat interview!

As you’ve most likely thought (by me writing this article) I did succeed in my initial meeting for the online chat work. I was invited to the next phase of the application process– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this far but I was also very worried! The good news is the telephone meeting was not as scary as I as soon as thought as well as it was extra informal than formal.

I obtained inquired about my hobbies, what I like to do in my leisure as well as a few concerns concerning the Live Chat Agent setting. I likewise had some comments on my ‘Live Conversation Interview’, which was excellent to hear.

A lot of the concerns that Joe asked were about my individuality. Joe stated that moving on with everybody as well as becoming a part of The Conversation Shop family was a very vital variable.

It was a satisfaction to speak on the phone to my prospective future managers and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the setting … and I accepted with excellent satisfaction, naturally. I was over the moon and also I still am!

Once I had approved the deal I was emailed the contracts that needed to be signed electronically (how great is that), my functioning hours, what group I would certainly be in and all of my log-in information ready for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted about 2 hrs as well as he described whatever I needed to learn about the “Live Chat Agent” placement. I saw to it to make lots of notes in my note pad as it is a whole lot to take in.

I was after that offered the days of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the process) and other details I needed to learn about the training procedure consisting of specifically what would certainly occur. John was an enjoyment to speak to and I felt comfy talking to him as he stated he would be there for any type of inquiries I might have if I am ever unsure or stuck.


I have had a negative spell of disease, which meant I was not able to start my training when arranged. Thankfully The Chat Store are a bunch of wonderful people that are patiently waiting for me to be well enough once again. I have never ever understood such an understanding company and I really feel fortunate to be employed by them.

Just as I will give up my job search, I came across The Chat Store. I’m eagerly awaiting healing as well as beginning my training. Hopefully I will be a totally fledged online conversation agent soon … see this area, my next blog post will certainly inform you everything about my journey with the training process.