I had actually been trying to find a work working from home for a while and was about to quit. A lot of ‘work from residence’ tasks that you find on-line seem to be some form of pyramid or ‘begin your own organization’ system. Paying a joining charge or buying their items for you to sell on? No many thanks!

Someday I determined to have another little appearance and also discovered The Chat Store. I saw the “Live Conversation Representative” work on their professions web page and also, after reading the description, a big wave of happiness came by me. Not just did I match their needs to a tee (thorough learner with an inquisitive mind, strong capability to multi-task, high levels of organisation social media resume job description and a keying rate above 80 words per min), it additionally appeared like a job that I would truly love to do!

I applied quickly! I patiently waited for a reply but, to my shock, I had not been waiting long at all.

Amy, a Group Manager at The Conversation Store, emailed me and offered me a ‘Live Chat Meeting’; following on from the preliminary application inquiries, this is the first stage of the recruitment procedure.

I was instead thrilled as I had actually never ever experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Shop’s site. I opened my browser, went to The Conversation Shop homepage and also merely clicked the live conversation tab. I had gotten to my meeting.

After introducing myself to an agent that was taking care of chat at the time, I was swiftly transferred to Amy, who was ready and also waiting to begin my interview.

My meeting started like any other: we presented ourselves and had a little of an informal inviting conversation (that made me really feel secure). Then it was on to the major meeting. What was weird was the reality that the discussion was very comparable to a face-to-face interview, other than it was via live conversation!

The concerns had to do with my previous experience, why I was looking for the task, just how I ‘d take care of specific circumstances and also my expertise of The Chat Shop as well as their services.

Amy was aiming to expose my strengths as well as weak points to determine whether I could meet the high expectations that they establish. She wished to know where I would require a little additional training as well as where I could bring new talents to the group.

Why I desired the setting was likewise very important of course. Although much of our team is spread out across the UK, The Chat Store is definitely a close knit team with huge aspirations. Each and every one people is an important part of delivering the outcomes that we do for clients.

Requirements, such as my inputting rate, were examined also naturally. Having to transform numerous website visitors whilst giving consumer complete satisfaction implies that you have to believe and kind fast.

Amy likewise gave me the chance to ask any concerns that I had, and also she answered them thoroughly. I enjoyed as well as really hoping that I did well in my live conversation meeting!

As you have actually probably thought (by me composing this blog post) I did do well in my preliminary meeting for the online chat task. I was welcomed to the following stage of the application process– a telephone interview with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this much however I was also really worried! The good news is the telephone meeting was not as scary as I once thought and it was much more laid-back than formal.

I obtained asked about my leisure activities, what I such as to do in my extra time and a few inquiries concerning the Live Conversation Agent position. I additionally had some comments on my ‘Live Chat Meeting’, which was fantastic to hear.

A lot of the questions that Joe asked were about my character. Joe claimed that getting on with everyone and also becoming a part of The Chat Store family was a very important variable.

It was a pleasure to speak on the phone to my potential future bosses and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … and I approved with excellent enjoyment, obviously. I mored than the moon and I still am!

Once I had actually approved the offer I was emailed the contracts that needed to be signed digitally (just how cool is that), my working hrs, what team I would certainly be in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Group Leader. This call lasted around 2 hours and he described every little thing I needed to understand about the “Live Chat Representative” setting. I made certain to make great deals of notes in my note pad as it is a great deal to absorb.

I was then provided the days of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the process) and also various other information I required to understand about the training process consisting of exactly what would happen. John was an enjoyment to speak with and I really felt comfy talking to him as he stated he would be there for any kind of queries I might have if I am ever before unclear or stuck.


I have had a bad bout of ill health, which meant I was incapable to start my training when set up. Thankfully The Chat Shop are a bunch of fantastic individuals that are patiently awaiting me to be well enough again. I have never ever recognized such an understanding firm and also I really feel privileged to be employed by them.

Equally as I will quit my task search, I stumbled across The Conversation Shop. I’m excitedly awaiting recovering as well as beginning my training. Ideally I shall be a fully fledged online chat representative soon … see this area, my next message will certainly tell you all about my trip through the training procedure.