I had been searching for a task working from home for some time as well as will surrender. A lot of ‘work from residence’ jobs that you locate on the internet seem to be some form of pyramid or ‘start your very own organization’ scheme. Paying a signing up with fee or acquiring their items for you to sell on? No thanks!

Someday I determined to have another little appearance and also came across The Conversation Shop. I saw the “Live Chat Agent” work on their jobs page and, after reading the description, a huge wave of joy came over me. Not just did I match their needs to a tee (meticulous student with an investigative mind, strong ability to multi-task, high levels of organisation social media retail jobs as well as an inputting rate above 80 words per min), it additionally seemed like a work that I would actually enjoy to do!

I used straight away! I patiently awaited a reply yet, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Chat Shop, emailed me and also provided me a ‘Live Chat Meeting’; adhering to on from the first application questions, this is the first stage of the employment procedure.

I was rather excited as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Store’s internet site. I opened my internet browser, went to The Chat Shop homepage and also just clicked the online conversation tab. I had arrived at my interview.

After presenting myself to a representative that was taking care of chat at the time, I was promptly moved to Amy, who was ready and waiting to start my meeting.

My interview started like any other: we presented ourselves and had a little bit of a laid-back welcoming chat (which made me feel comfortable). Then it was on to the main interview. What was strange was the fact that the discussion was extremely similar to an in person meeting, except it was through online conversation!

The questions had to do with my previous experience, why I was looking for the task, just how I would certainly take care of certain situations and also my understanding of The Chat Shop and their solutions.

Amy was seeking to disclose my strengths and weak points to figure out whether I could satisfy the high expectations that they set. She wanted to know where I would certainly require a little extra training as well as where I could bring new talents to the group.

Why I wanted the position was likewise really vital certainly. Although much of our group is spread out throughout the UK, The Conversation Shop is certainly a close knit team with huge passions. Each and every one people is an integral part of providing the results that we provide for customers.

Requirements, such as my typing speed, were checked too obviously. Having to convert several site visitors whilst giving consumer complete satisfaction means that you need to think and type quickly.

Amy additionally gave me the possibility to ask any concerns that I had, and also she addressed them thoroughly. I enjoyed as well as really hoping that I did well in my live conversation interview!

As you’ve most likely guessed (by me writing this post) I did do well in my initial meeting for the online chat task. I was invited to the following stage of the application procedure– a telephone meeting with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this far yet I was likewise really nervous! Fortunately the telephone interview was not as frightening as I when believed as well as it was more informal than official.

I got asked about my leisure activities, what I like to do in my leisure and a couple of concerns concerning the Live Chat Agent setting. I likewise had some comments on my ‘Live Chat Meeting’, which was wonderful to listen to.

A great deal of the inquiries that Joe asked were about my personality. Joe claimed that getting on with everyone and ending up being a part of The Conversation Shop family was a really crucial element.

It was a satisfaction to talk on the phone to my potential future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the position … as well as I accepted with fantastic enjoyment, certainly. I was over the moon and I still am!

As soon as I had actually accepted the offer I was emailed the contracts that required to be authorized electronically (just how great is that), my functioning hours, what team I would remain in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted around 2 hours and he discussed everything I required to understand about the “Live Chat Representative” setting. I ensured to make lots of notes in my note pad as it is a whole lot to take in.

I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the procedure) and other information I needed to learn about the training procedure consisting of precisely what would certainly happen. John was an enjoyment to speak to and I felt comfortable talking to him as he stated he would be there for any queries I may have if I am ever unsure or stuck.


I have had a negative bout of illness, which indicated I was not able to start my training when set up. The Good News Is The Conversation Store are a bunch of fantastic people that are patiently awaiting me to be well enough once more. I have actually never known such a recognizing company and I really feel blessed to be used by them.

Equally as I will give up my job search, I stumbled across The Chat Shop. I’m eagerly waiting for healing and also beginning my training. Hopefully I will be a fully fledged real-time conversation representative soon … see this area, my next blog post will certainly inform you everything about my journey with the training process.