I had been searching for a work working from home for some time and will surrender. A lot of ‘work from home’ work that you discover on the internet appear to be some type of pyramid or ‘begin your very own organization’ system. Paying a signing up with fee or getting their items for you to sell on? No thanks!

One day I chose to have one more little look as well as discovered The Conversation Store. I saw the “Live Conversation Agent” task on their careers page as well as, after checking out the description, a big wave of happiness came me. Not just did I fit their requirements to a tee (thorough student with an investigative mind, solid ability to multi-task, high degrees of organisation social media rockstar job and also a keying speed above 80 words per minute), it likewise felt like a job that I would really love to do!

I applied quickly! I patiently awaited a reply but, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Supervisor at The Chat Shop, emailed me as well as supplied me a ‘Live Chat Meeting’; complying with on from the preliminary application concerns, this is the first stage of the employment procedure.

I was instead excited as I had actually never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Store’s web site. I opened my internet browser, mosted likely to The Conversation Shop homepage as well as merely clicked the live chat tab. I had arrived at my meeting.

After presenting myself to a representative that was taking care of chat at the time, I was swiftly moved to Amy, who prepared and waiting to begin my interview.

My interview began like any other: we presented ourselves as well as had a bit of a laid-back welcoming conversation (which made me feel at ease). After that it was on to the primary interview. What was strange was the reality that the conversation was very comparable to a face-to-face meeting, other than it was by means of real-time conversation!

The concerns were about my previous experience, why I was applying for the work, exactly how I would certainly manage certain scenarios as well as my knowledge of The Conversation Store and also their services.

Amy was seeking to reveal my strengths and also weaknesses to establish whether I could meet the high expectations that they set. She wanted to know where I would need a little extra training and where I can bring brand-new skills to the team.

Why I wanted the placement was also really crucial of course. Although much of our group is spread across the UK, The Chat Store is certainly a close weaved group with big ambitions. Each and every one people is an integral part of supplying the results that we do for clients.

Demands, such as my keying speed, were examined also of course. Having to transform numerous web site visitors whilst supplying consumer satisfaction indicates that you have to assume as well as kind fast.

Amy additionally provided me the opportunity to ask any kind of questions that I had, and she answered them thoroughly. I mored than happy and really hoping that I succeeded in my live chat interview!

As you’ve probably thought (by me creating this post) I did succeed in my preliminary interview for the online conversation work. I was invited to the following stage of the application process– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far however I was additionally really nervous! Thankfully the telephone interview was not as terrifying as I once assumed as well as it was much more casual than formal.

I got asked about my pastimes, what I like to do in my spare time as well as a few questions about the Live Chat Agent setting. I also had some comments on my ‘Live Conversation Meeting’, which was terrific to listen to.

A lot of the questions that Joe asked were about my character. Joe said that proceeding with everybody and also becoming a part of The Chat Shop household was an extremely vital factor.

It was an enjoyment to speak on the phone to my potential future bosses and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the placement … as well as I accepted with wonderful pleasure, obviously. I mored than the moon and I still am!

As soon as I had accepted the offer I was emailed the contracts that required to be signed digitally (just how great is that), my functioning hours, what team I would certainly remain in and all of my log-in details prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This phone called lasted around 2 hrs as well as he clarified every little thing I needed to learn about the “Live Chat Agent” placement. I ensured to make lots of notes in my notebook as it is a whole lot to absorb.

I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as other information I required to know about the training procedure consisting of precisely what would occur. John was a satisfaction to talk to as well as I really felt comfortable talking to him as he stated he would certainly be there for any kind of questions I might have if I am ever before not sure or stuck.


I have had a negative round of illness, which meant I was not able to begin my training when prepared. Fortunately The Chat Store are a lot of terrific individuals who are patiently waiting for me to be all right once again. I have never known such an understanding firm and also I really feel blessed to be utilized by them.

Just as I will give up my work search, I stumbled across The Conversation Shop. I’m eagerly awaiting getting well and beginning my training. Hopefully I will be a fully fledged real-time conversation representative quickly … see this space, my following article will certainly inform you all about my journey through the training procedure.