I had actually been seeking a job working from house for some time as well as will quit. Many ‘work from house’ jobs that you discover on the internet seem to be some form of pyramid or ‘start your own business’ plan. Paying a signing up with charge or buying their products for you to sell on? No many thanks!

Eventually I determined to have an additional little look as well as found The Chat Store. I saw the “Live Chat Representative” job on their careers web page and, after reading the description, a large wave of happiness came by me. Not just did I suit their needs to a tee (meticulous student with an inquisitive mind, solid ability to multi-task, high degrees of organisation social media scheduler job as well as a typing speed above 80 words per min), it also appeared like a job that I would actually enjoy to do!

I used immediately! I patiently waited for a reply but, to my surprise, I had not been waiting long in all.

Amy, a Group Manager at The Chat Store, emailed me and also used me a ‘Live Conversation Interview’; adhering to on from the initial application inquiries, this is the first stage of the recruitment process.

I was instead delighted as I had actually never experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Chat Store’s web site. I opened my internet browser, went to The Chat Store homepage and also just clicked the online chat tab. I had arrived at my interview.

After introducing myself to a representative that was handling conversation at the time, I was quickly transferred to Amy, that prepared as well as waiting to begin my meeting.

My meeting began like any other: we introduced ourselves and also had a little bit of a laid-back inviting conversation (which made me really feel at ease). Then it was on to the main interview. What was weird was the fact that the conversation was extremely comparable to an in person interview, except it was using online conversation!

The inquiries had to do with my previous experience, why I was looking for the job, how I would certainly manage certain scenarios and my understanding of The Conversation Store as well as their services.

Amy was seeking to reveal my strengths and weak points to establish whether I can meet the high assumptions that they set. She needed to know where I would need a little extra training as well as where I might bring new abilities to the group.

Why I desired the setting was likewise very vital naturally. Although much of our group is spread across the UK, The Conversation Shop is absolutely a close weaved group with big aspirations. Every one of us is an important part of delivering the outcomes that we do for clients.

Needs, such as my typing speed, were examined too obviously. Having to transform several website visitors whilst providing consumer fulfillment means that you have to believe and type quick.

Amy additionally gave me the chance to ask any type of inquiries that I had, and also she answered them thoroughly. I enjoyed and wishing that I did well in my online conversation interview!

As you’ve probably presumed (by me writing this post) I did succeed in my preliminary interview for the live chat work. I was welcomed to the next phase of the application procedure– a telephone interview with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this far yet I was also extremely nervous! Luckily the telephone meeting was not as frightening as I once thought and it was more laid-back than official.

I got asked about my leisure activities, what I such as to do in my leisure as well as a few inquiries about the Live Chat Agent placement. I also had some feedback on my ‘Live Chat Interview’, which was wonderful to hear.

A great deal of the questions that Joe asked were about my character. Joe claimed that moving on with everyone as well as ending up being a part of The Conversation Store household was an extremely vital element.

It was an enjoyment to talk on the phone to my potential future bosses as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the setting … and also I accepted with excellent enjoyment, certainly. I mored than the moon and I still am!

Once I had approved the deal I was emailed the contracts that needed to be signed electronically (exactly how awesome is that), my working hours, what group I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Team Leader. This phone called lasted about 2 hours as well as he described everything I required to know about the “Live Chat Representative” placement. I made certain to make great deals of notes in my note pad as it is a lot to take in.

I was then provided the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the procedure) and also other details I needed to understand about the training procedure consisting of specifically what would take place. John was a satisfaction to speak with and I felt comfortable chatting to him as he stated he would certainly be there for any queries I might have if I am ever unclear or stuck.


I have had a negative spell of ill health, which indicated I was unable to begin my training when prepared. Thankfully The Conversation Store are a bunch of wonderful individuals that are patiently waiting for me to be all right once again. I have never ever understood such an understanding business as well as I really feel privileged to be employed by them.

Equally as I will surrender my job search, I stumbled across The Conversation Shop. I’m excitedly awaiting getting well and starting my training. Ideally I will be a totally fledged live conversation agent quickly … watch this space, my next message will tell you everything about my trip with the training procedure.