I had been looking for a job working from residence for some time as well as was about to surrender. A lot of ‘work from home’ tasks that you find online seem to be some type of pyramid or ‘begin your very own service’ scheme. Paying a joining cost or acquiring their products for you to sell on? No thanks!

One day I made a decision to have an additional little look and discovered The Conversation Store. I saw the “Live Chat Agent” work on their careers page as well as, after reading the summary, a huge wave of happiness came by me. Not just did I fit their demands to a tee (thorough learner with an analytical mind, solid capability to multi-task, high levels of organisation social media search for a job as well as an inputting speed over 80 words per minute), it additionally looked like a work that I would actually like to do!

I applied quickly! I patiently awaited a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and offered me a ‘Live Conversation Interview’; complying with on from the initial application questions, this is the first stage of the recruitment process.

I was rather delighted as I had never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my interview via The Chat Shop’s site. I opened my web browser, mosted likely to The Conversation Shop homepage and also merely clicked the real-time conversation tab. I had actually arrived at my interview.

After introducing myself to a representative that was handling chat at the time, I was quickly moved to Amy, who prepared and also waiting to start my meeting.

My interview started like any other: we introduced ourselves as well as had a little bit of a laid-back welcoming chat (which made me feel at ease). Then it was on to the primary interview. What was unusual was the reality that the conversation was really similar to a face-to-face interview, except it was using real-time conversation!

The questions had to do with my previous experience, why I was making an application for the work, just how I ‘d deal with specific circumstances as well as my expertise of The Chat Store as well as their solutions.

Amy was seeking to reveal my staminas as well as weak points to determine whether I could fulfill the high assumptions that they set. She wished to know where I would need a little additional training and where I might bring brand-new talents to the group.

Why I desired the placement was likewise very important naturally. Although much of our team is spread across the UK, The Chat Store is definitely a close weaved group with big passions. Each one of us is an essential part of supplying the outcomes that we provide for clients.

Requirements, such as my keying speed, were tested also certainly. Having to convert multiple site site visitors whilst giving consumer fulfillment indicates that you have to believe and also kind fast.

Amy likewise gave me the opportunity to ask any inquiries that I had, and she answered them completely. I enjoyed as well as hoping that I did well in my real-time chat interview!

As you have actually most likely presumed (by me composing this post) I did do well in my first meeting for the live conversation job. I was invited to the following stage of the application procedure– a telephone meeting with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this far yet I was additionally really worried! Thankfully the telephone interview was not as scary as I once believed and also it was more informal than official.

I got inquired about my hobbies, what I such as to do in my leisure and also a few concerns concerning the Live Chat Representative placement. I also had some feedback on my ‘Live Conversation Interview’, which was excellent to hear.

A great deal of the questions that Joe asked were about my individuality. Joe stated that proceeding with everyone as well as becoming a part of The Conversation Shop family was an extremely vital variable.

It was a satisfaction to speak on the phone to my potential future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the placement … as well as I accepted with terrific pleasure, obviously. I was over the moon as well as I still am!

Once I had actually approved the offer I was emailed the agreements that needed to be authorized electronically (just how amazing is that), my functioning hours, what group I would be in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted about 2 hrs and also he discussed every little thing I required to find out about the “Live Chat Agent” setting. I made certain to make lots of notes in my notebook as it is a great deal to take in.

I was after that provided the dates of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the process) and also various other information I required to learn about the training process including specifically what would certainly take place. John was an enjoyment to talk to and I really felt comfortable talking to him as he stated he would certainly be there for any kind of queries I might have if I am ever uncertain or stuck.


I have had a negative spell of ill health, which implied I was unable to start my training when set up. Fortunately The Conversation Shop are a bunch of remarkable people that are patiently awaiting me to be all right once more. I have never ever recognized such a recognizing business and I feel fortunate to be utilized by them.

Just as I was about to give up my work search, I came across The Conversation Store. I’m excitedly waiting for healing and starting my training. Hopefully I will be a totally fledged online conversation agent soon … watch this area, my following message will tell you all about my journey through the training process.