I had actually been trying to find a task functioning from home for a while as well as was about to surrender. Many ‘work from residence’ jobs that you find online seem to be some type of pyramid or ‘begin your very own service’ plan. Paying a joining cost or acquiring their items for you to sell on? No thanks!

Eventually I made a decision to have another little appearance and came across The Conversation Store. I saw the “Live Conversation Agent” job on their jobs web page as well as, after checking out the description, a huge wave of happiness came by me. Not only did I fit their needs to a tee (precise learner with a curious mind, solid capability to multi-task, high levels of organisation social media service job search and an inputting rate over 80 words per min), it additionally looked like a task that I would really like to do!

I used instantly! I patiently awaited a reply but, to my shock, I wasn’t waiting long in all.

Amy, a Group Manager at The Conversation Shop, emailed me as well as offered me a ‘Live Chat Interview’; complying with on from the preliminary application concerns, this is the initial stage of the recruitment procedure.

I was rather delighted as I had actually never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my interview using The Chat Shop’s internet site. I opened my browser, went to The Chat Shop homepage and simply clicked the live conversation tab. I had actually reached my meeting.

After introducing myself to an agent that was handling chat at the time, I was promptly transferred to Amy, that prepared as well as waiting to start my interview.

My interview started like any other: we introduced ourselves and also had a little bit of a casual welcoming conversation (that made me really feel comfortable). Then it was on to the major meeting. What was strange was the fact that the conversation was extremely similar to a face-to-face meeting, other than it was by means of real-time conversation!

The inquiries had to do with my previous experience, why I was requesting the work, how I would certainly manage certain scenarios and also my understanding of The Conversation Store and also their solutions.

Amy was looking to disclose my strengths as well as weak points to figure out whether I might satisfy the high expectations that they establish. She would like to know where I would certainly require a little extra training and also where I can bring new talents to the team.

Why I desired the setting was likewise really crucial of course. Although much of our team is spread out across the UK, The Chat Shop is definitely a close weaved team with huge passions. Each and every one people is an integral part of delivering the outcomes that we provide for clients.

Demands, such as my typing rate, were examined as well of course. Having to convert multiple internet site visitors whilst supplying client contentment implies that you have to believe and kind quick.

Amy also provided me the possibility to ask any kind of questions that I had, and also she answered them extensively. I enjoyed and also really hoping that I did well in my online chat interview!

As you’ve probably guessed (by me writing this blog post) I did succeed in my initial interview for the real-time chat work. I was invited to the next phase of the application process– a telephone meeting with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this much yet I was likewise very worried! Luckily the telephone interview was not as terrifying as I as soon as assumed as well as it was much more casual than formal.

I obtained asked about my pastimes, what I like to do in my leisure as well as a couple of inquiries about the Live Conversation Agent position. I likewise had some feedback on my ‘Live Chat Interview’, which was terrific to hear.

A lot of the questions that Joe asked had to do with my character. Joe stated that getting on with everybody and ending up being a part of The Chat Shop family was an extremely crucial aspect.

It was a pleasure to speak on the phone to my prospective future employers and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the placement … and I accepted with terrific pleasure, certainly. I mored than the moon and I still am!

When I had actually accepted the deal I was emailed the contracts that required to be authorized electronically (how amazing is that), my working hours, what group I would certainly remain in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted about 2 hrs and also he discussed whatever I needed to know about the “Live Conversation Agent” setting. I made sure to make lots of notes in my note pad as it is a lot to absorb.

I was after that given the days of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the procedure) and also other information I needed to know about the training procedure consisting of exactly what would take place. John was an enjoyment to speak with and also I felt comfortable talking to him as he claimed he would certainly be there for any type of questions I might have if I am ever unsure or stuck.


I have had a bad round of ill health, which indicated I was incapable to begin my training when set up. Fortunately The Chat Store are a number of wonderful people that are patiently waiting on me to be well enough again. I have actually never ever known such a comprehending firm and I really feel blessed to be utilized by them.

Just as I will give up my job search, I came across The Chat Shop. I’m excitedly awaiting recovering and beginning my training. Ideally I shall be a fully fledged online conversation agent soon … view this room, my next post will certainly inform you everything about my trip with the training process.