I had actually been trying to find a job working from home for some time and will give up. The majority of ‘work from residence’ jobs that you discover on-line appear to be some form of pyramid or ‘begin your own company’ plan. Paying a joining cost or getting their items for you to sell on? No many thanks!

One day I decided to have another little appearance and came across The Chat Shop. I saw the “Live Chat Representative” work on their occupations web page and also, after reviewing the description, a huge wave of joy came over me. Not just did I fit their needs to a tee (careful learner with an investigative mind, solid capacity to multi-task, high levels of organisation social media side jobs and a keying speed above 80 words per minute), it also looked like a job that I would really enjoy to do!

I applied immediately! I patiently waited for a reply however, to my surprise, I had not been waiting long in all.

Amy, a Team Manager at The Chat Store, emailed me and also provided me a ‘Live Conversation Meeting’; complying with on from the first application inquiries, this is the initial stage of the recruitment process.

I was instead thrilled as I had never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview through The Conversation Store’s website. I opened my web browser, went to The Chat Shop homepage and simply clicked the live conversation tab. I had actually arrived at my meeting.

After introducing myself to a representative that was taking care of chat at the time, I was rapidly transferred to Amy, that was ready and also waiting to start my interview.

My meeting started like any other: we introduced ourselves and also had a little bit of a casual welcoming chat (which made me really feel at ease). After that it was on to the main interview. What was strange was the truth that the discussion was very similar to an in person meeting, other than it was using real-time chat!

The inquiries were about my previous experience, why I was applying for the job, how I would certainly deal with certain situations as well as my knowledge of The Chat Shop and their solutions.

Amy was wanting to reveal my strengths as well as weaknesses to determine whether I might satisfy the high expectations that they establish. She wished to know where I would need a little extra training as well as where I can bring brand-new skills to the team.

Why I desired the position was likewise really vital certainly. Although much of our team is spread across the UK, The Chat Shop is definitely a close knit group with large passions. Each one of us is an important part of supplying the results that we do for customers.

Demands, such as my keying rate, were tested also naturally. Needing to transform numerous web site visitors whilst supplying consumer fulfillment suggests that you need to think and also kind quickly.

Amy likewise gave me the opportunity to ask any concerns that I had, and she addressed them thoroughly. I enjoyed as well as wishing that I succeeded in my live conversation meeting!

As you’ve most likely presumed (by me writing this article) I did do well in my initial meeting for the real-time chat job. I was welcomed to the next stage of the application procedure– a telephone meeting with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this much however I was additionally very anxious! Luckily the telephone meeting was not as scary as I as soon as thought and it was a lot more laid-back than official.

I obtained inquired about my leisure activities, what I like to do in my extra time and a few concerns about the Live Conversation Representative position. I also had some comments on my ‘Live Chat Interview’, which was excellent to hear.

A lot of the inquiries that Joe asked were about my personality. Joe stated that getting on with everyone as well as coming to be a part of The Conversation Shop household was an extremely vital element.

It was an enjoyment to talk on the phone to my possible future bosses and I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the placement … and I accepted with excellent enjoyment, obviously. I was over the moon and I still am!

Once I had actually accepted the deal I was emailed the agreements that required to be signed electronically (just how cool is that), my functioning hours, what group I would remain in and all of my log-in information ready for my training.

Not long hereafter I had a call with John– my Group Leader. This telephone call lasted around 2 hrs as well as he explained everything I needed to learn about the “Live Conversation Representative” placement. I made sure to make great deals of notes in my note pad as it is a lot to absorb.

I was then provided the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the process) as well as other information I needed to understand about the training process consisting of specifically what would certainly take place. John was a pleasure to speak with and I really felt comfy talking to him as he claimed he would be there for any type of queries I may have if I am ever before uncertain or stuck.


I have had a poor spell of illness, which suggested I was not able to begin my training when prepared. Fortunately The Chat Store are a lot of fantastic individuals who are patiently waiting on me to be all right once again. I have never ever known such a comprehending business as well as I really feel blessed to be used by them.

Just as I will quit my work search, I came across The Conversation Store. I’m eagerly waiting for healing and beginning my training. Ideally I will be a totally fledged live chat agent quickly … enjoy this area, my following message will inform you everything about my journey through the training procedure.