I had been looking for a task functioning from home for a while as well as was about to surrender. A lot of ‘function from residence’ jobs that you discover on the internet appear to be some form of pyramid or ‘start your very own company’ system. Paying a joining charge or purchasing their items for you to sell on? No thanks!

Eventually I decided to have one more little look as well as encountered The Chat Store. I saw the “Live Chat Agent” job on their professions web page and also, after reading the description, a large wave of joy came over me. Not just did I match their demands to a tee (careful learner with an analytical mind, solid capacity to multi-task, high degrees of organisation social media site for networking and job hunting and an inputting rate above 80 words per minute), it also seemed like a work that I would truly enjoy to do!

I used quickly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Chat Store, emailed me as well as supplied me a ‘Live Conversation Meeting’; complying with on from the first application inquiries, this is the first stage of the employment process.

I was instead delighted as I had never experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Store’s internet site. I opened my web browser, went to The Conversation Shop homepage as well as simply clicked the real-time conversation tab. I had actually reached my meeting.

After presenting myself to a representative that was handling chat at the time, I was rapidly transferred to Amy, that was ready as well as waiting to start my meeting.

My interview started like any other: we introduced ourselves as well as had a little of an informal welcoming conversation (which made me really feel comfortable). After that it was on to the primary meeting. What was unusual was the fact that the discussion was very similar to a face-to-face interview, except it was through live chat!

The questions had to do with my previous experience, why I was getting the job, exactly how I ‘d handle certain scenarios and my knowledge of The Chat Shop and also their solutions.

Amy was wanting to expose my toughness and also weaknesses to determine whether I might meet the high assumptions that they set. She needed to know where I would require a little added training and where I might bring brand-new skills to the team.

Why I desired the position was also very essential certainly. Although much of our team is spread across the UK, The Chat Store is definitely a close knit team with large ambitions. Each and every one people is an integral part of delivering the outcomes that we provide for customers.

Demands, such as my typing speed, were checked as well of course. Having to convert multiple site visitors whilst providing consumer fulfillment implies that you need to think and also type quick.

Amy also gave me the possibility to ask any type of concerns that I had, as well as she addressed them extensively. I mored than happy and also really hoping that I did well in my real-time chat interview!

As you’ve most likely guessed (by me writing this post) I did succeed in my preliminary meeting for the live chat job. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this much but I was additionally extremely nervous! Fortunately the telephone interview was not as terrifying as I once thought and it was extra laid-back than formal.

I obtained inquired about my leisure activities, what I like to do in my spare time and also a few inquiries about the Live Chat Representative position. I also had some comments on my ‘Live Chat Interview’, which was terrific to listen to.

A lot of the inquiries that Joe asked had to do with my personality. Joe claimed that proceeding with everybody as well as coming to be a part of The Chat Shop household was a really crucial factor.

It was a satisfaction to speak on the phone to my potential future managers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … as well as I accepted with great pleasure, obviously. I mored than the moon and I still am!

Once I had accepted the deal I was emailed the agreements that needed to be signed electronically (just how cool is that), my working hrs, what group I would certainly be in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted around 2 hours and also he described every little thing I required to know about the “Live Conversation Representative” setting. I saw to it to make lots of notes in my note pad as it is a whole lot to absorb.

I was then offered the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the process) and also other information I needed to learn about the training process including exactly what would take place. John was a satisfaction to speak with and I felt comfy chatting to him as he stated he would certainly be there for any queries I might have if I am ever not sure or stuck.


I have had a negative round of disease, which meant I was unable to begin my training when arranged. Thankfully The Chat Shop are a bunch of remarkable people that are patiently awaiting me to be well enough once more. I have actually never ever known such a comprehending company and I really feel blessed to be used by them.

Just as I was about to give up my task search, I came across The Chat Store. I’m eagerly waiting for getting well and starting my training. With any luck I shall be a fully fledged live chat representative quickly … enjoy this area, my next article will inform you all about my trip via the training process.