I had been trying to find a task working from home for some time and also will give up. Many ‘work from home’ tasks that you find online appear to be some type of pyramid or ‘begin your own service’ plan. Paying a signing up with charge or getting their items for you to sell on? No thanks!

Someday I chose to have one more little look and came across The Chat Shop. I saw the “Live Conversation Agent” task on their jobs web page as well as, after reading the description, a large wave of joy came by me. Not just did I match their demands to a tee (precise learner with an inquisitive mind, solid capability to multi-task, high degrees of organisation social media sites and job search as well as a typing rate over 80 words per min), it likewise seemed like a task that I would truly enjoy to do!

I used straight away! I patiently waited for a reply however, to my shock, I wasn’t waiting long in any way.

Amy, a Group Manager at The Chat Shop, emailed me as well as offered me a ‘Live Conversation Meeting’; adhering to on from the first application questions, this is the first stage of the employment procedure.

I was instead excited as I had never experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Store’s internet site. I opened my browser, went to The Conversation Shop homepage and merely clicked the real-time chat tab. I had actually arrived at my meeting.

After presenting myself to an agent that was taking care of conversation at the time, I was rapidly transferred to Amy, who was ready as well as waiting to start my interview.

My meeting started like any other: we introduced ourselves as well as had a little bit of a casual inviting conversation (that made me feel secure). After that it was on to the major interview. What was strange was the reality that the conversation was really comparable to an in person meeting, other than it was via live conversation!

The questions were about my previous experience, why I was requesting the job, just how I would certainly handle certain scenarios as well as my understanding of The Chat Shop as well as their solutions.

Amy was wanting to reveal my strengths and also weak points to figure out whether I could meet the high expectations that they set. She needed to know where I would certainly need a little additional training and where I might bring new abilities to the group.

Why I desired the setting was additionally really essential naturally. Although much of our group is spread throughout the UK, The Conversation Shop is certainly a close knit group with big ambitions. Each one people is an indispensable part of supplying the results that we do for customers.

Requirements, such as my inputting rate, were tested also naturally. Having to convert several website visitors whilst offering customer contentment suggests that you need to think and also kind quick.

Amy also offered me the chance to ask any inquiries that I had, and she answered them extensively. I was happy and really hoping that I succeeded in my live conversation interview!

As you have actually possibly presumed (by me creating this post) I did do well in my preliminary interview for the live chat job. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this far however I was likewise really anxious! Luckily the telephone meeting was not as scary as I as soon as assumed and it was much more informal than formal.

I got asked about my pastimes, what I like to do in my leisure and a couple of inquiries about the Live Chat Agent placement. I also had some feedback on my ‘Live Chat Meeting’, which was fantastic to hear.

A great deal of the inquiries that Joe asked had to do with my personality. Joe stated that moving on with everybody as well as becoming a part of The Chat Store household was a really important element.

It was a pleasure to speak on the phone to my possible future managers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the placement … and I approved with excellent satisfaction, certainly. I mored than the moon and I still am!

As soon as I had actually approved the offer I was emailed the contracts that needed to be signed digitally (exactly how cool is that), my working hours, what group I would certainly be in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted about 2 hours and also he discussed every little thing I needed to find out about the “Live Conversation Representative” position. I made sure to make lots of notes in my note pad as it is a whole lot to take in.

I was after that provided the dates of when my training would commence (training lasts around 3 weeks and we’re paid during the process) as well as other details I required to find out about the training process consisting of precisely what would certainly occur. John was an enjoyment to speak to and also I really felt comfortable talking to him as he stated he would be there for any inquiries I may have if I am ever unsure or stuck.


I have had a negative bout of illness, which suggested I was not able to start my training when prepared. Thankfully The Chat Store are a lot of terrific people who are patiently waiting for me to be well enough once again. I have actually never ever recognized such an understanding business as well as I really feel privileged to be utilized by them.

Just as I was about to quit my job search, I stumbled across The Chat Shop. I’m eagerly waiting for healing as well as starting my training. Hopefully I will be a completely fledged real-time chat representative quickly … enjoy this space, my following blog post will certainly inform you all about my journey with the training process.