I had actually been looking for a job working from home for a while and will surrender. A lot of ‘function from home’ jobs that you find online seem to be some type of pyramid or ‘start your very own company’ plan. Paying a joining fee or purchasing their products for you to sell on? No thanks!

Eventually I made a decision to have an additional little appearance and also found The Conversation Shop. I saw the “Live Conversation Representative” job on their jobs page and also, after reading the description, a big wave of joy came by me. Not only did I fit their demands to a tee (careful learner with an investigative mind, strong capacity to multi-task, high levels of organisation social media sites to find jobs and also a keying speed above 80 words per min), it also looked like a work that I would truly love to do!

I applied straight away! I patiently waited for a reply but, to my shock, I had not been waiting long in any way.

Amy, a Group Manager at The Conversation Store, emailed me as well as supplied me a ‘Live Chat Meeting’; complying with on from the initial application inquiries, this is the initial stage of the recruitment process.

I was instead excited as I had actually never ever experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Shop’s website. I opened my browser, mosted likely to The Conversation Shop homepage and also simply clicked the live chat tab. I had actually come to my interview.

After introducing myself to an agent that was taking care of chat at the time, I was swiftly moved to Amy, who prepared and also waiting to begin my interview.

My interview started like any other: we introduced ourselves and had a bit of a laid-back inviting conversation (that made me feel comfortable). After that it was on to the primary meeting. What was unusual was the reality that the conversation was really comparable to an in person meeting, other than it was using real-time conversation!

The concerns were about my previous experience, why I was applying for the job, how I ‘d manage certain situations and also my knowledge of The Conversation Shop and their services.

Amy was looking to reveal my strengths and also weaknesses to identify whether I could satisfy the high expectations that they set. She needed to know where I would certainly require a little additional training and where I might bring new skills to the team.

Why I wanted the setting was additionally extremely vital naturally. Although much of our team is spread out across the UK, The Conversation Shop is certainly a close knit team with big ambitions. Every one of us is an integral part of providing the outcomes that we do for customers.

Requirements, such as my typing rate, were examined too of course. Needing to transform numerous web site site visitors whilst giving client fulfillment implies that you need to believe and also type quickly.

Amy additionally gave me the chance to ask any inquiries that I had, and she answered them extensively. I enjoyed and really hoping that I succeeded in my live conversation meeting!

As you have actually most likely guessed (by me writing this blog post) I did do well in my first interview for the online conversation job. I was invited to the following phase of the application procedure– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far however I was also very nervous! The good news is the telephone interview was not as frightening as I once assumed and it was extra laid-back than formal.

I obtained inquired about my leisure activities, what I such as to do in my leisure and also a couple of questions regarding the Live Conversation Representative position. I likewise had some feedback on my ‘Live Chat Meeting’, which was fantastic to hear.

A lot of the concerns that Joe asked had to do with my individuality. Joe stated that getting on with everybody as well as coming to be a part of The Conversation Store family members was an extremely vital aspect.

It was a satisfaction to speak on the phone to my potential future managers and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the setting … and also I accepted with wonderful pleasure, obviously. I was over the moon as well as I still am!

As soon as I had approved the offer I was emailed the agreements that needed to be signed electronically (how great is that), my functioning hrs, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Team Leader. This call lasted about 2 hours and also he clarified whatever I required to know about the “Live Conversation Agent” placement. I saw to it to make lots of notes in my note pad as it is a whole lot to take in.

I was after that provided the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the process) and also various other information I required to learn about the training procedure including precisely what would certainly happen. John was an enjoyment to speak to as well as I really felt comfy chatting to him as he claimed he would be there for any type of inquiries I might have if I am ever before uncertain or stuck.


I have had a bad bout of illness, which meant I was unable to start my training when set up. Fortunately The Conversation Store are a number of terrific individuals that are patiently waiting on me to be well enough once more. I have never ever recognized such a recognizing firm and I feel fortunate to be utilized by them.

Equally as I will surrender my task search, I came across The Conversation Shop. I’m eagerly waiting for getting well as well as beginning my training. Ideally I shall be a fully fledged real-time conversation agent quickly … see this space, my next message will tell you all about my journey via the training process.